Customer Success Account Manager – Digital Sales

Adobe

Customer Success Account Manager responsible for expanding sales while managing customer relationships at Adobe. Focused on SaaS solutions for SMB segments in a remote work environment.

Posted 5/28/2026full-timeRemote • 🇮🇳 IndiaMid-LevelSeniorWebsite

About the role

Key responsibilities & impact

Develop a strong understanding of the product solution and lead customer conversations by anchoring on their key challenges, positioning the solution in a way that directly addresses their specific business problems
Drive Up-sell & Cross-sell by prioritizing accounts with highest propensity to buy by clearly defining ideal customer profile and contact them via phones, emails & Video Meetings.
Identify and acquire new users and business professionals who are not currently using Adobe products.
Deliver the quarterly target as assigned by the business.
Research customers in Adobe's various customer management systems & external sources such as LinkedIn, ZoomInfo, etc. to identify growth opportunities within an account.
Execute Marketing Qualified Leads (MQLs) & other call to actions based on the propensity growth indicators with a defined SLA to maximize revenue.
Manage the lead & opportunity pipeline from week to week, providing accurate and timely updates to management on progress and outlook.

Requirements

What you’ll need

Graduation & Higher Secondary School is required.
3+ Years of IT or software sales experience; Inside Sales experience is a plus.
Experience selling SaaS solutions preferred, with SMB segment exposure and proven ability to acquire net-new customers.
Possess sound understanding of the sales cycle, inside sales model, and consultative selling approach.
A basic understanding of sales techniques like BANT, objection handling, sales funnel, and pipeline management is desired.
Experience using Salesforce or similar CRM.

Benefits

Comp & perks

Health insurance
Retirement plans
Paid time off
Flexible work arrangements
Professional development

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

SaaS solutionssales cycleconsultative sellingBANTobjection handlingsales funnelpipeline managementlead managementopportunity management

Soft Skills

customer conversationscommunicationproblem-solvingrelationship buildingnegotiation