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Tech Stack
Tools & technologiesServiceNow
About the role
Key responsibilities & impact- Act as the subject matter lead for Enterprise Service Management on the ServiceNow platform, owning the technical vision for ESM solutions and supporting platform strategy and roadmap discussions through technical and architectural assessment.
- Ensure adherence to Vestas and ServiceNow best practices, including platform health, security, performance, and upgrade readiness.
- Act as a technical counterpart in dialogue with ServiceNow and vendors, providing insights and recommendations where needed.
- Ensure correct role assignment and role hygiene; review and validate subscription usage reports and consumption metrics.
- Collaborate with AMS vendors and internal teams to ensure support practices, automation, and monitoring solutions minimize unnecessary license and subscription consumption.
- Translate business needs and stakeholder requirements into technical designs and user stories; guide design, development, configuration, testing, and deployment; conduct technical reviews; and configure and implement prioritized solutions on the platform.
Requirements
What you’ll need- Degree in Computer Science, MIS or equivalent
- Background from an implementation partner or consultant/developer in a large company with broad and deep experience within service management capabilities and solutions
- A minimum of (5) years of experience with service management enabled by ServiceNow platform
- Functional and technical solution architecture, project management experience, and agile ways of working such as scrum/kanban
- A deep understanding and experience of service management concepts and capabilities, Platform governance and service management solution lifecycle management
- Experience of several ServiceNow functional modules and cross functional concepts enabling business benefits and effective digital employee experiences
- Fluent in English, written and spoken.
Benefits
Comp & perks- Opportunities for professional growth and development, with access to training and development programs.
- Be part of a collaborative culture that values teamwork and knowledge sharing and work according to the Vestas values; Simplicity, Collaboration, Accountability and Passion.
ATS Keywords
✓ Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
ServiceNowservice managementsolution architectureproject managementagilescrumkanbantechnical designconfigurationdeployment
Soft Skills
communicationcollaborationtechnical assessmentstakeholder managementrole assignmentproblem-solvinginsight generationrecommendationvalidationguidance