Principal Technical Account Manager

Adobe

Technical Account Manager helping Adobe's largest enterprises navigate operational needs across Adobe Experience Cloud solutions. Building relationships and maintaining operational health for customer success.

Posted 5/19/2026full-timeSan Jose • California • 🇺🇸 United StatesLead💰 $141,300 - $254,200 per yearWebsite

Tech Stack

Tools & technologies

AEMCloud

About the role

Key responsibilities & impact

Build, develop, and maintain one-on-one relationships with customers.
Produce and deliver a prescribed set of technical services to maintain operational health.
Drive discussions with multiple personas from developers and analysts to management and senior leadership regarding tasks, projects, cases, and prioritization.
Serve as a primary, technical go-to person for multiple customers, establishing a deep business and operational understanding of their environment.
Field technical inquiries, handle customer issues, and influence partners to improve customers’ health.
Strategically think about people, process, and technology challenges, helping customers realize the efficiencies and advantages of Adobe Experience Cloud and Adobe Creative Cloud applications.
Identify and mitigate risks to establish successful partnerships with Adobe team, namely Product Engineering, Product Management, Consulting, TechOps, and the overall account team.
Consistent effort to document, input, and supply strategic and tactical insights inside Adobe Workfront.

Requirements

What you’ll need

Experience in a customer-facing role with outstanding communication skills.
Ability to drive discussions and represent Adobe within a customer’s environment.
Ability to successfully execute solutions and functionality to optimize customer investment.
Demonstrated ability to identify and mitigate risks, ensuring customers' operational health.
Ability to collaborate within a team to deliver world-class service.
Strong willingness and hunger to solution sophisticated people-, process-, and technology-based challenges.
Adaptability to continuously produce change and innovation for a customer on the cutting edge of technology.
High level of responsiveness, possessing a healthy competitive edge within a dedicated set of technology, fostering strong relationships both inside Adobe and with the customer.
Driving toward a high proficiency and depth with a specific set of Adobe applications, including certification beyond business practitioner.
Strong initiative in being resourceful and hands-on, inputting, generating, and creating tangible outcomes and value.
Experience and familiarity with Adobe Analytics, Adobe Audience Manager, Adobe Campaign, Adobe Commerce, Adobe Customer Journey Analytics, Adobe Experience Manager, Adobe Experience Platform, Adobe Journey Optimizer, Adobe Marketo, Adobe Real-Time Customer Data Platform, Adobe Target, Adobe Workfront (a plus but not a hard requirement).

Benefits

Comp & perks

equitable opportunity and respect for all
employee experiences

ATS Keywords

✓ Tailor your resume

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools

Adobe AnalyticsAdobe Audience ManagerAdobe CampaignAdobe CommerceAdobe Customer Journey AnalyticsAdobe Experience ManagerAdobe Experience PlatformAdobe Journey OptimizerAdobe MarketoAdobe Real-Time Customer Data Platform

Soft Skills

communication skillscollaborationproblem-solvingadaptabilityinitiativeresponsivenessrelationship buildingstrategic thinkingrisk managementcustomer service