Enterprise Retention Consultant

Adobe

Senior consultative role at Adobe focusing on high-risk, high-value renewals for enterprise customers. Collaborate closely with account teams on renewal strategies and negotiations.

Posted 5/19/2026full-timeRemote • California, Illinois, New York, Washington, Wisconsin • 🇺🇸 United StatesSeniorLead💰 $270,700 - $446,000 per yearWebsite

About the role

Key responsibilities & impact

Diagnose renewal risk early—identifying root causes such as product gaps, relationship erosion, competitive displacement, or economic headwinds
Advise on and set negotiation strategy for complex enterprise renewals involving procurement, legal, CFOs, and executive sponsors
Build/leverage a playbook approach that aligns on renewal strategy
Design creative deal structures—right-sizing, multi-year terms, consumption model adjustments
Coach Account Directors on renewal execution—stakeholder mapping, value re-articulation, and commercial negotiation

Requirements

What you’ll need

10+ years in enterprise SaaS sales or complex commercial negotiations
Deep understanding of SaaS subscription models, enterprise procurement, and renewal economics
Bachelor’s degree or equivalent experience

Benefits

Comp & perks

Health insurance
401(k) matching
Flexible work hours
Paid time off
Professional development opportunities

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

SaaS salescommercial negotiationsrenewal economicsnegotiation strategydeal structuresstakeholder mappingvalue re-articulation

Soft Skills

coachingrelationship managementstrategic thinking