Manager, Technical Account Management

Adobe

Manager of Technical Account Management leading a team to deliver exceptional customer engagements. Overseeing resources, team goals, and performance in a customer-focused environment.

Posted 5/13/2026full-timeChicago • California, Illinois • 🇺🇸 United StatesMid-LevelSenior💰 $128,100 - $216,200 per yearWebsite

About the role

Key responsibilities & impact

Direct management responsibilities for all designated resources, team objectives, morale, and culture
Motivate the team to deliver exceptional customer engagements
Set quarterly individual goals and provide ongoing performance feedback
Attract, hire, and retain top talent
Coach team members to improve consultative skills
Evaluate measurement criteria to determine trends in organizational performance
Advocate for your team for global visibility and collaborate across boundaries
Own one or more global programs for the Support leadership team.

Requirements

What you’ll need

Minimum of 5 years of people management experience in a fast-paced, enterprise-level environment
Core skills/proficiencies include Leadership, Customer Relations, Performance Management, Process Management, Data Analysis, Problem Solving, Effective Communication, Critical Thinking, Business Insight, and Technical Curiosity
Technical expertise in one or more AEP Solutions
Outstanding communication skills (presentation, written, and verbal) to interact with all levels of professional staff
Ability to explain complex concepts simply.

Benefits

Comp & perks

Flexible working hours
Professional development opportunities

ATS Keywords

✓ Tailor your resume

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools

AEP SolutionsData AnalysisPerformance ManagementProcess Management

Soft Skills

LeadershipCustomer RelationsEffective CommunicationProblem SolvingCritical ThinkingBusiness InsightTechnical CuriosityCoachingMotivationTeam Management