Senior Customer Success Manager

Adobe

Senior Customer Success Manager on Adobe's Digital Experience Cloud team ensuring client success, driving product adoption, and building relationships to unveil growth opportunities.

Posted 5/8/2026full-timeNew York City • Illinois, New York • 🇺🇸 United StatesSenior💰 $135,200 - $234,150 per yearWebsite

Tech Stack

Tools & technologies

Cloud

About the role

Key responsibilities & impact

Accountable for Customer’s overall success with Adobe, including renewals, adoption of Adobe solutions, customer health, and happiness
Serve as a reliable Customer point of contact during the Customer’s lifecycle
Build a success plan that is measurable and has clear outcomes
Effectively network within accounts in order to achieve successful execution of the client’s strategy and roadmap
Deliver an exceptional customer experience with proactive communication, orchestrating the right internal resources, and effectively using the customer engagement model to align, track and evolve customer business goals
Drive increased use of Adobe Experience Cloud products – using data to provide insights and progress from baseline through the maturity curve
Foster innovation by sharing resources and new ways your customers can use Adobe solutions to advance their digital maturity
Identify Customer risk, and work with extended Adobe team to build and complete “get well” plans
Be the voice of the customer internally at Adobe – sharing strategic use-cases, process improvements and asks back into the internal ecosystem
Contribute to the ongoing initiatives to continuously improve our approach to efficiently and effectively secure our customers success

Requirements

What you’ll need

10+ years of Customer Success experience in Software as a Service, Digital Marketing
Proven agency account management experience, leading complex, high-value client relationships across multiple business units or regions
Strong communication and interpersonal skills, with the ability to effectively navigate and mediate conflict and foster joint partnership
Strong consulting skills and proven results working as a trusted advisor to drive business value for clients
Ability to prioritize, multi-task, and perform effectively under pressure
Exceptional organizational, presentation, and communication skills, both verbal and written
Existing knowledge of software in digital marketing and/or digital media space
Demonstrated ability to align cross-functional teams around client objectives, ensuring consistent quality and delivery across all workstreams
Effective at leading executive C-level discussions, presentations, meetings and workshops

Benefits

Comp & perks

health insurance
retirement plans
paid time off
flexible work arrangements
professional development

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

Customer SuccessDigital MarketingAccount ManagementConsultingData AnalysisCustomer EngagementSoftware as a ServiceAdobe Experience CloudPresentation SkillsConflict Mediation

Soft Skills

CommunicationInterpersonal SkillsOrganizational SkillsPrioritizationMulti-taskingAdaptabilityLeadershipCollaborationProblem SolvingStrategic Thinking