Technology Manager

Adobe

Customer Success Engineer Manager leading a team to enhance customer outcomes for Adobe products. Overseeing technical operations and team engagement with a focus on AI adoption and client success.

Posted 5/1/2026full-timeLehi • California, Utah • 🇺🇸 United StatesMid-LevelSenior💰 $109,400 - $208,500 per yearWebsite

Tech Stack

Tools & technologies

AEMAWSAzureCloud

About the role

Key responsibilities & impact

Lead, mentor, and develop a team of Customer Success Engineers
Serve as the escalation point for complex technical and relationship issues
Drive the development of procedures, automation, and auto-scaling capabilities
Champion the adoption of AI and machine-learning capabilities
Own overall customer health metrics for the team’s portfolio of strategic accounts
Collaborate with Adobe’s product teams to influence roadmaps

Requirements

What you’ll need

Management experience leading technical teams in a customer-facing environment
Technical background in cloud hosting, including hands-on experience with Microsoft Azure and AWS infrastructure
Deep understanding of AEM products – Sites, Assets, and Forms
Demonstrated AI experience: practical experience using AI/ML tools
Proven track record of successfully managing client relationships at the executive level
Excellent communication, presentation, and interpersonal skills

Benefits

Comp & perks

Health insurance
401(k) matching
Flexible work hours
Paid time off
Professional development opportunities

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

cloud hostingMicrosoft AzureAWSAEM productsAImachine learningautomationauto-scalingcustomer health metricstechnical procedures

Soft Skills

leadershipmentoringcommunicationpresentationinterpersonal skillsrelationship managementcollaborationproblem-solvinginfluencingcustomer success