Technical Support Technician

Adobe

Technical Support Technician responsible for troubleshooting and improving processes in wind turbine blade manufacturing. Ensures safe and efficient production while supporting documentation and technical requirements.

Posted 4/22/2026full-timeWindsor • 🇺🇸 United StatesMid-LevelSenior💰 $25 - $30 per hourWebsite

About the role

Key responsibilities & impact

Owner of Technical Support processes within assigned production area
Ensure that production processes may be conducted safely
Work closely with Production staff to ensure that the production plan is met
Assist with the troubleshooting of process problems and implement solutions which reduce downtime and minimize maintenance costs
Monitor process equipment performance to identify potential errors and implements solutions to eliminate reoccurrence of those problems
Lead and co-facilitator of process improvement projects
Lead technology transfer projects, new process introduction, and production capacity expansions
Update and audit Bill of Material for assigned process area
Responsible for creation, validation, and maintenance of Production Work Instructions
Develop and update process procedures to ensure that documentation is accurate and understandable.
Provide technical support to the factory's production and logistics functions concerning product documentation
Interface with all levels of management and employees to gather information and provide guidance for implementation
Synthesize complex or diverse information; Collect and research data
Translate concepts and information into images; use feedback to modify designs; apply design principles; demonstrate attention to detail
Balance team and individual responsibilities; exhibits objectivity and openness to others' views; give and welcome feedback
Follow policies and procedures; completes administrative tasks correctly and on time; support organization's goals and values
Observe safety and security procedures; determine appropriate action beyond guidelines; report potentially unsafe conditions; uses equipment and materials properly
Manage Site Specific instruction for the factory.
All other duties as assigned

Requirements

What you’ll need

Associate degree (AA) or equivalent from two-year college or technical school
4 years of experience in manufacturing or production environments with a strong understanding of process flow and factory operations.
Experience with composite materials or a minimum of 2 years in a similar process‑focused manufacturing role.
Ability to create, update, and maintain SOPs, PWIs, and other production documentation
Experience formulating and processing engineering change requests
Preferred - understanding of 'lean' principles
Ability to read and comprehend simple instructions, short correspondence, and memos
Ability to effectively present information in one-on-one and small group situations to customers, clients, and other employees of the organization
Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals.
Ability to compute rate, ratio, and percent and to draw and interpret bar graphs
Ability to apply common sense understanding to carry out detailed but uninvolved written or oral instructions

Benefits

Comp & perks

Great benefits coverage that includes dental and vision.
Generous Paid Time Off (PTO) policies.
Great 401(k) plan (with employer match).
Tuition assistance.
Global bonus

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

process improvementtroubleshootingproduction work instructionsSOPsengineering change requestscomposite materialsprocess flowfactory operationslean principlesdata synthesis

Soft Skills

communicationteam collaborationattention to detailobjectivityopenness to feedbackproblem-solvingadministrative task managementsafety awarenessguidance provisioninformation presentation

Certifications

Associate degree