Adobe

Senior Customer Success Manager

Adobe

full-time

Posted on:

Location Type: Office

Location: Munich • Germany

Visit company website

Explore more

✨ AI Apply
Apply

Job Level

Senior

About the role

  • Accountable for Customer’s overall success with Adobe, including vision planning, customer health, multi-solution adoption, and measurable impact through the lens of industry specialization
  • Act as the central point of contact throughout the Customer’s lifecycle, define measurable success plans with clear outcomes, and ensure cohesive communication across internal and customer audiences at all levels
  • Network within accounts to achieve successful execution of client's strategy and roadmap
  • Deliver an exceptional customer experience with proactive communication, orchestrating the right internal resources, and using the customer engagement model to align, track and evolve customer business goals
  • Drive adoption of Adobe products – using data to provide insights and progress from baseline through the maturity curve
  • Champion innovation by sharing industry trends and new ways your customers can use Adobe solutions to advance their digital maturity
  • Identify Customer risk, and collaborate with the extended Adobe team to build and activate “get well” plans
  • Be the voice of the customer internally at Adobe – sharing strategic use-cases, process improvements, and asks back into the internal ecosystem
  • Contribute to Customer Success thought leadership and share out best practices and feedback across the organization to continuously improve our approach

Requirements

  • Bachelor’s Degree and/or relevant work experience
  • Fluent in English and German
  • 10+ years of Customer Success experience in Software as a Service, Digital Marketing
  • Passion for driving customer success and measurable outcomes with proven success guiding customers to deliver business value
  • Strong communication and interpersonal skills, with the ability to effectively navigate and mediate conflict and cultivate joint partnerships
  • Strong consulting skills
  • Ability to prioritize, multi-task, and perform in a fast-paced environment
  • Exceptional organizational, presentation, and communication skills, both verbal and written
  • Existing knowledge of software in digital marketing and/or digital media space, including data platforms, content management and customer journeys
  • Skilled at Program Management within large organizations, helping to inspire change across groups by engaging key partners
  • Effective at leading executive C-level discussions and presentations
  • Flexibility to travel (approx. 30%)
Benefits
  • Health insurance
  • 401(k) matching
  • Flexible working hours
  • Paid time off
  • Professional development opportunities
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
Customer SuccessSoftware as a ServiceDigital MarketingProgram ManagementData PlatformsContent ManagementCustomer Journeys
Soft Skills
CommunicationInterpersonal SkillsConflict MediationConsulting SkillsOrganizational SkillsPresentation SkillsAbility to PrioritizeMulti-taskingFlexibility
Certifications
Bachelor’s Degree