Adobe

Technical Account Manager

Adobe

full-time

Posted on:

Location Type: Hybrid

Location: Stockholm • Sweden

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Tech Stack

Cloud

About the role

  • The Technical Account Manager builds, develops, and maintains one-on-one relationships with our strategic customers.
  • TAM has relationship leadership and project management skills, working with diverse customer and internal team members from practitioners to senior leadership.
  • TAM thinks strategically across business, and technical objectives, helping customers maximise value from their product investment.
  • This is a post-sales position in which predominant job responsibilities and requirements occur after the sale of the company’s product to the client.
  • Lead outstanding client engagement as the technical executive point of contact throughout the customer’s solution lifecycle.
  • Guides and supports customer’s strategy with Adobe Solutions via mutual action plans with clear outcomes.
  • Assesses strategic Customer technical risks and opportunities, and coordinates extended Adobe team to build and drive Ultimate Success plans.
  • Delivers a prescribed set of technical services specifically designed to help maintain operational technical health of customer’s Adobe instances.
  • Maintains regular and appropriate governance with both internal and external executive teams.
  • Drives alignment, facilitating and reporting on overall engagement status and outcomes.
  • Supervises the management of technical critical issues and customer concerns.
  • Advocates for Customer across internal Adobe teams.
  • Optimizes client’s product investment.
  • Drives innovation, roadmap influence, standard methodologies, and process improvement back into the Adobe ecosystem.
  • Coordinates well-rounded delivery cadence across all technical partners and achieve business objectives across multi-solution, multi-discipline engagements.
  • Works hands on with Adobe's internal Customer Success Management, Managed Services, Engineering, TechOps, Product Management, Support, and the Adobe Consulting practice and third-party partners in support of customer’s technical success.
  • Leads a matrixed services team that may involve multiple project teams from Adobe, client, or partner organizations.
  • Makes recommendations on how new and existing features fit within customers’ environments, supplying standard methodologies and recommendations.
  • Leads project-based, consultant-led architectural and design discussions to ensure solutions are optimized.
  • Mentors immediate team members as needed.

Requirements

  • A proven track record in a similar role within the Information Technology sector
  • Bachelor’s degree or equivalent experience in Computer Science, Information Technology, or a related field; advanced degree preferred
  • Outstanding communication skills with the ability to explain complex technical solutions to both technical and non-technical collaborators
  • Demonstrated experience in managing large-scale, multi-solution, and multi-discipline engagements
  • Strong understanding of Adobe DX products (Adobe Experience Platform) and services, with the ability to determine how they can be successfully implemented within a customer's environment
  • Ability to thrive in a fast-paced environment with strict adherence to timelines
  • Experience collaborating with cross-functional teams and global collaborators
  • Strong problem-solving skills with a focus on flawless execution and delivering world-class customer experiences
  • Experience with cloud technologies, enterprise software, and digital transformation initiatives
  • Ambitious approach with a dedication to continuous learning and improvement
  • Ability to mentor and lead teams to ensure collaborative success and innovation
  • Travel when permitted to client locations (approximately 10-25 percent)!
Benefits
  • Health insurance
  • Professional development opportunities
  • Paid time off

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard skills
project managementAdobe Experience Platformcloud technologiesenterprise softwaredigital transformationtechnical risk assessmentsolution architecturetechnical services deliverycustomer success managementprocess improvement
Soft skills
relationship leadershipcommunication skillsproblem-solvingmentoringcollaborationstrategic thinkinginnovationcustomer advocacyadaptabilityteam leadership