Technical Account Director
Adobe
full-time
Posted on:
Location Type: Hybrid
Location: San Jose • California, New York • 🇺🇸 United States
Visit company websiteSalary
💰 $141,300 - $254,200 per year
Job Level
Lead
Tech Stack
AEM
About the role
- Lead Ultimate Success engagements as the technical executive point of contact throughout the customer's solution usage lifecycle.
- Provide strategic mentorship and support the customer's technical strategy with Adobe Solutions to drive value.
- Assess and mitigate strategic customer technical risks and opportunities.
- Ensure clear communication across customer operational areas and maintain governance with internal and external executive teams.
- Drive alignment and reporting on engagement status and outcomes.
- Advocate for the customer across internal Adobe teams.
- Drive the customer's achievement of key business objectives, innovation, and process improvement back into the Adobe ecosystem.
- Coordinate with all technical partners to influence delivery achievements across multi-solution engagements.
- Collaborate with Adobe's internal teams and third-party partners to support customer success.
- Lead a matrixed services team involving multiple project teams.
- Develop effective relationships with customer partners and recommend how features fit within customers' environments.
- Lead architectural and design discussions to ensure optimized solutions.
Requirements
- Bachelor's Degree in related subject area of the technical industry
- 10-15 years of proven experience in a senior consultative, customer support, customer success and/or related role in marketing technology
- Strong customer facing skills, executive presence and presentation skills
- Ability to collaborate with multiple teams throughout Adobe and client side VPs, including CMOs and CXOs
- Proven track record to lead meetings, workshops, and reviews
- Strong conflict-resolution skills to drive closure to customer concerns and open technical issues
- Strong ability to prioritize work against client goals
- Experience with Adobe Analytics, AEM, AEP, Adobe Campaign, Adobe Workfront, Adobe Commerce, Adobe Marketo, Adobe Target is a plus
Benefits
- Health insurance
- 401(k) matching
- Flexible work arrangements
- Professional development opportunities
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
customer supportcustomer successconsultative experiencetechnical strategyrisk assessmentprocess improvementsolution architecturedesign discussionsproject managementmarketing technology
Soft skills
customer facing skillsexecutive presencepresentation skillscollaborationconflict resolutionprioritizationrelationship buildingmentorshipcommunicationleadership
Certifications
Bachelor's Degree