Engagement Manager
Adobe
full-time
Posted on:
Location Type: Hybrid
Location: San Francisco • California, New York, Washington • 🇺🇸 United States
Visit company websiteSalary
💰 $125,500 - $226,700 per year
Job Level
Mid-LevelSenior
Tech Stack
Cloud
About the role
- Drive enterprise scale content creation transformations using Adobe’s Generative AI solutions as the catalyst for organizational change.
- Build trust, confidence, and advocacy for the project/program team across executive and practitioner stakeholders.
- Lead in both presales and post-sales contexts—staying ahead of meetings and milestones, orchestrating cross functional work, and ensuring accurate, on-time delivery.
- Establish executive communication cadences that showcase progress and value, maintaining enthusiasm for GenAI transformation within a clear governance framework.
- Monitor implementation progress against business goals, adjusting strategies to overcome adoption barriers and improve value realization.
- Proactively handle customer issues and challenges, developing mitigation strategies before they impact project success or customer happiness.
- Partner with GTM and Sales Operations to triage, validate, and progress specific Foundry opportunities, aligning the right SMEs and accelerating pipeline movement.
- Facilitate use case discovery workshops; translate business objectives into requirements for forward deployed engineers and researchers; guide configuration, deployment, and adoption.
- Ensure successful pre-to-post sales handoff so delivery teams start with complete customer context (contacts, use cases, urgency), milestones, progress reporting, and risk controls and can hit the ground running.
- Partner with executive sponsors to define success metrics and sustain commitment Drive adoption through enablement sessions and demos in collaboration with Customer Success and Enablement.
- Maintain single source of truth visibility using a centralized hub for pipeline and engagement assets.
- Keep leadership informed with forecast and progress reporting.
- Attend key on-sites/workshops to ensure alignment, track action items, and keep teams moving toward target go-live dates.
Requirements
- 4–7+ years across business consulting, digital strategy, agile pod-based software delivery, enterprise software, AI/ML, cloud deployments, and data integration.
- Technical acumen (pragmatic): working understanding of SaaS and modern software delivery to credibly connect business outcomes to technical reality.
- Hands-on with Agile/Scrum and tools like SharePoint, Jira, Workfront, Miro, Confluence, and AI tools.
- Knowledge of Adobe Creative Cloud, Firefly/Firefly Services, a plus.
- Prior experience in a creative team is a plus.
Benefits
- Exceptional employee experiences
- Ongoing feedback flows freely
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
Generative AISaaSAgileScrumdata integrationcloud deploymentsAdobe Creative CloudAI/MLdigital strategybusiness consulting
Soft skills
leadershipcommunicationorganizationaltrust buildingadvocacyproblem solvingstakeholder managementcustomer successcollaborationadaptability