Manager, Customer Engagement
Adobe
full-time
Posted on:
Location Type: Hybrid
Location: San Jose • California, New York • 🇺🇸 United States
Visit company websiteSalary
💰 $147,100 - $243,050 per year
Job Level
SeniorLead
Tech Stack
Cloud
About the role
- Recruit, mentor, and empower high-performing AI Engagement Managers
- Oversee large-scale enterprise programs focused on Firefly and GenAI adoption
- Act as executive contact and trusted advisor for strategic customers
- Partner with Product, Engineering, and Customer Success
- Stay current on GenAI and creative automation
Requirements
- 8+ years in digital strategy, enterprise consulting, or AI/ML roles
- 2+ years in people leadership or team management
- Proven ability to lead customer-facing consulting talent
- Deep understanding of GenAI, Adobe Firefly, and AI models
- Experience delivering enterprise-scale digital transformation or AI adoption programs
- Familiarity with Adobe Creative Cloud, Firefly, and GenStudio Modules
- Expertise in scaled agile delivery methodologies and tools (Jira, Workfront, etc.)
- Exceptional communication and executive influence
- Willingness to travel up to 30% for customer and team engagement
Benefits
- Health insurance
- 401(k) matching
- Flexible work hours
- Paid time off
- Professional development opportunities
- Short-term incentives in the form of sales commission plans
- Long-term incentives in the form of a new hire equity award
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
AI modelsGenAIdigital strategyenterprise consultingAI/MLdigital transformationscaled agile delivery methodologies
Soft skills
people leadershipteam managementcustomer-facing consultingcommunicationexecutive influence