Adobe

Director, Engagement Executive

Adobe

full-time

Posted on:

Location Type: Remote

Location: Remote • California • 🇺🇸 United States

Visit company website
✨ AI Apply
Apply

Salary

💰 $270,000 - $391,050 per year

Job Level

Lead

About the role

  • Customer Engagement & Delivery Leadership: Entrusted with managing the completion of all engagements related to Adobe's customer service offerings.
  • Operational Excellence: Responsible for accurate and effective revenue management, growth and margin execution, including revenue acceleration, backlog burn, expiration/extension management, and alignment with Adobe Finance and Operations teams.
  • Services Expansion & Opportunity Development: Partner with Adobe Sales teams to build new services opportunities and facilitate contract extensions, change requests, and addendums.

Requirements

  • 8+ years of hands-on experience in professional services, consulting or customer delivery experience of large programs, preferably in SaaS or enterprise software.
  • Experience with enterprise level project or program management.
  • Proven track record of building positive relationships, managing complex customer engagements and leading transformation.
  • Passion for operational rigor and customer value, with a proven ability to collaborate, lead and influence in a matrixed organization.
  • Strong business insight and industry expertise with ability to speak to value drivers and use cases in customer's context via experience-based story telling.
  • Ability to effectively navigate complex client situations and act as a change agent for our clients and within Adobe Services.
  • Ability to seamlessly connect strategy and operational processes.
  • Strong written and verbal communication skills, executive level presence and experience in working in a client advisory role.
  • Able to travel 50% to support client engagements.
  • Bachelor’s degree, with an MBA or equivalent experience preferred.
  • Digital marketing experience is preferred.
Benefits
  • Health insurance
  • 401(k) matching
  • Flexible work hours
  • Paid time off
  • Professional development opportunities

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard skills
project managementprogram managementrevenue managementcustomer serviceSaaSenterprise softwareoperational processesdigital marketing
Soft skills
customer engagementrelationship buildingleadershipcollaborationinfluencecommunicationstorytellingchange management
Certifications
Bachelor’s degreeMBA