Senior Customer Success Manager
Adobe
full-time
Posted on:
Location Type: Hybrid
Location: Los Angeles • California, Illinois, New York • 🇺🇸 United States
Visit company websiteSalary
💰 $135,200 - $234,150 per year
Job Level
Senior
Tech Stack
Cloud
About the role
- Accountable for Customer’s overall success with Adobe, including renewals, adoption of Adobe solutions, customer health, and satisfaction
- Build a clear success plan, and ensure smooth communication
- Drive adoption of Adobe Experience Cloud products – using data to provide insights and progress
- Identify Customer risk, and partner with the extended Adobe team to establish and complete 'get well' plans
- Be the voice of the customer internally at Adobe – sharing strategic use-cases, process improvements and asks back into the internal ecosystem
Requirements
- Bachelor’s Degree and/or relevant work experience
- 10+ years of Customer Success experience in Software as a Service, Digital Marketing
- Strong consulting skills and proven results working as a trusted advisor to drive business value for clients
- Validated experience with account planning & customer success plans
- Exceptional organizational, presentation, and communication skills, both verbal and written
- Flexibility to travel (approx. 20%)
Benefits
- Health insurance
- Flexible work arrangements
- Professional development opportunities
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
Customer SuccessAccount PlanningAdobe Experience CloudDigital MarketingData Analysis
Soft skills
ConsultingOrganizational SkillsPresentation SkillsCommunication SkillsTrusted Advisor
Certifications
Bachelor’s Degree