Director, Process Excellence – Offboarding, Job Changes
Adobe
full-time
Posted on:
Location Type: Office
Location: San Jose • California • 🇺🇸 United States
Visit company websiteSalary
💰 $151,800 - $298,150 per year
Job Level
Lead
About the role
- Develop and align leadership around a strategy and roadmap for improving employee exits and offboarding, reorganizations, transfers, and job changes.
- Build, maintain, and govern global processes across the offboarding/job change journey to drive positive outcomes.
- Apply a deep understanding of relevant user and business needs.
- Own process maps, documentation, and service design—including defining appropriate delivery channels (automation, self-service, live support, vendor, etc.).
- Innovate new offboarding/job change processes and services in response to business needs.
- Lead process and service design initiatives, including both small- and large-scale changes.
- Continuously intake user feedback and use data and insights to drive innovation.
- Be accountable for process effectiveness metrics (e.g., exit process cycle time, employee sentiment scores, compliance adherence, etc.).
- Act as the global process owner, partnering closely with COEs and delivery teams to translate policies/programs into scalable processes, align priorities, and build shared roadmaps.
- Collaborate with technology teams to define business requirements, test solutions, and deliver enhancements.
Requirements
- 12+ years of experience in global HR operations, compliance, process improvement, or related global roles.
- Proven track record of enterprise-level process transformation and governance.
- Deep familiarity with HR processes and requirements related to exits, reorganizations, transfers, and job/role changes for global enterprises.
- Expertise in process design, documentation & governance, and user-centric experience design.
- Skilled in global project/program management, including building and completing strategic roadmaps with an agile, iterative approach.
- Track record of leading with data and delivering global-scale process change.
- Ability to collaborate across teams and regions, influence without authority, and partner effectively at all levels.
Benefits
- Health insurance
- Professional development opportunities
- 401(k) matching
- Paid time off
- Bonuses
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
process designdocumentationgovernanceuser-centric experience designglobal project managementstrategic roadmapsdata analysisprocess transformationcompliance adherenceservice design
Soft skills
leadershipcollaborationinfluence without authoritycommunicationaccountabilityinnovationuser feedback intakecross-team collaborationpartnershipadaptability