Manager, CSM – Korea & Japan
Adobe
full-time
Posted on:
Location Type: Office
Location: Tokyo • 🇺🇸 United States
Visit company websiteJob Level
Mid-LevelSenior
About the role
- Lead, mentor and inspire the team of Customer Success Managers (CSM) across Japan and Korea
- Develop and roll out customer success strategies aligned with Adobe's overall objectives
- Ensure the team drives customer adoption by overseeing the implementation of programs
- Proactively monitor and manage the holistic customer health to ensure high renewal readiness
- Collaborate closely with other stakeholders like Sales, Solution Consultants, Marketing, and Enterprise Support
Requirements
- Minimum of 5 years of experience in account management, or a related field, within the software industry, with at least 3 years in a leadership role.
- Language Requirements: Japanese: Native-level proficiency
- Korean: Business Advanced-level proficiency required
- English: Conversational proficiency desired
Benefits
- health insurance
- global days off
- wellness fund
- parental leave
- access to our Employee Stock Purchase Program
- programs designed to help you continue to build your career
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
account managementcustomer success strategiescustomer adoptionprogram implementationcustomer health monitoringrenewal readiness
Soft skills
leadershipmentoringcollaborationinspiration