Adobe

Solution Account Manager

Adobe

full-time

Posted on:

Location Type: Remote

Location: Remote • 🇳🇿 New Zealand

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Job Level

Mid-LevelSenior

About the role

  • Actively lead the adoption, usage, and success of a portfolio of DX Growth customers.
  • Bring value to customers by consulting on key business objectives and developing customer-centric success plans to track progress toward goals.
  • Address complex issues through in-depth analysis, data evaluation, and collaboration.
  • Build and grow multi-level relationships within top accounts, becoming a trusted partner and delivering communications suitable for senior-level contacts.
  • Engage with clients to understand their use cases for Adobe solutions, encouraging innovative utilization.
  • Lead and track health and retention efforts for accounts, coordinating with managers, support, consulting, operations, and finance to drive resolution and outcomes.
  • Develop expertise in Digital Marketing and the Adobe Digital Experience platform to articulate business value effectively.
  • Work cross-functionally with external customers, partners, and internal teams.

Requirements

  • Strong interpersonal skills and a desire to work in a dynamic, fast-paced environment.
  • Articulate with a consultative approach to addressing business problems.
  • Proven ability to establish rapport and trust with internal and external stakeholders at various levels of seniority.
  • Exceptional emotional intelligence in crafting and delivering effective communications tailored to the audience.
  • Strong presentation skills, with experience presenting to large audiences or cross-functional groups.
  • A proven track record of exceeding revenue-based quotas in complex, fast-changing environments.
  • Expertise in Digital Marketing Solutions and knowledge of Adobe’s competitive landscape.
  • The ability to identify trends in customer business models and uncover key customer issues.
  • Proactive problem-solving skills and the ability to orchestrate internal and external teams to resolve challenges.
  • Strong critical thinking and persistence in addressing customer concerns.
Benefits
  • Employee Networks and programs designed to make everyone feel included

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard skills
Digital MarketingAdobe Digital Experience platformdata evaluationbusiness analysiscustomer-centric success plansrevenue-based quotasproblem-solvingcritical thinking
Soft skills
interpersonal skillsconsultative approachemotional intelligencepresentation skillsrelationship buildingcommunication skillsproactive problem-solvingtrust establishment
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