Actively lead the adoption, usage, and success of a portfolio of DX Growth customers.
Bring value to customers by consulting on key business objectives and developing customer-centric success plans to track progress toward goals.
Address complex issues through in-depth analysis, data evaluation, and collaboration.
Build and grow multi-level relationships within top accounts, becoming a trusted partner and delivering communications suitable for senior-level contacts.
Engage with clients to understand their use cases for Adobe solutions, encouraging innovative utilization.
Lead and track health and retention efforts for accounts, coordinating with managers, support, consulting, operations, and finance to drive resolution and outcomes.
Develop expertise in Digital Marketing and the Adobe Digital Experience platform to articulate business value effectively.
Work cross-functionally with external customers, partners, and internal teams.
Requirements
Strong interpersonal skills and a desire to work in a dynamic, fast-paced environment.
Articulate with a consultative approach to addressing business problems.
Proven ability to establish rapport and trust with internal and external stakeholders at various levels of seniority.
Exceptional emotional intelligence in crafting and delivering effective communications tailored to the audience.
Strong presentation skills, with experience presenting to large audiences or cross-functional groups.
A proven track record of exceeding revenue-based quotas in complex, fast-changing environments.
Expertise in Digital Marketing Solutions and knowledge of Adobe’s competitive landscape.
The ability to identify trends in customer business models and uncover key customer issues.
Proactive problem-solving skills and the ability to orchestrate internal and external teams to resolve challenges.
Strong critical thinking and persistence in addressing customer concerns.
Benefits
Employee Networks and programs designed to make everyone feel included
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
Digital MarketingAdobe Digital Experience platformdata evaluationbusiness analysiscustomer-centric success plansrevenue-based quotasproblem-solvingcritical thinking