Call Center Customer Service Specialist

AdNet/AccountNet Inc.

Customer Support Specialist assisting victims of fraud for AdNet/AccountNet, Inc. Handling complex customer inquiries and providing empathetic, accurate information from home.

Posted 6/11/2026full-timeRemote • Maryland • 🇺🇸 United StatesJunior💰 $18 per hourWebsite

About the role

Key responsibilities & impact

Supporting a live call queue during scheduled project hours.
Using company-provided equipment to access multiple systems and tools.
Handling back-to-back inbound calls involving complex fraud-related situations.
Following documented procedures to ensure accurate and consistent call handling.
Multi-tasking while on calls to collaborate with multiple levels of support to resolve callers’ concerns (Tier 2, Tier 3).
Managing emotionally challenging interactions while maintaining professionalism.
Communicating effectively in a fast-paced virtual environment.

Requirements

What you’ll need

Minimum of 1 year relevant customer support experience, handling complex situations, preferably involving various types of fraud.
Strong technical ability to navigate computer systems and efficiently access customer information.
High school diploma or equivalent (college degree or some college coursework preferred).
Ability to successfully pass a background check.
Strong communication skills for interacting with customers, team members, and leadership.
Ability to work Monday-Friday 10:00 AM -6:00 PM EST (no weekends currently required).
Professionalism, empathy, patience, respect, and a strong team-oriented mindset.

Benefits

Comp & perks

🌐 Worldwide ❌ Jobs You've Hidden ⭐️ Saved Jobs ✅ Applied Jobs ✉️ Email Alerts 👤 Account AdNet/AccountNet Inc. Website LinkedIn All Job Openings 51 - 200 employees Founded 1990 🎯 Recruiter 🏛️ Government 🤝 B2B Recruitment
Government
B2B AdNet/AccountNet Inc. is an 8(a), WOSB, LGBTE and WBE-owned human capital management and staffing firm founded in 1990 and based in Baltimore, MD. The company provides government and commercial staffing, executive search, placement of consultants and contractors, and talent-acquisition services for remote and onsite roles. AdNet emphasizes people, adaptable processes, and successful placements (its “P3” formula), and also engages in community outreach, podcasts, and scholarship initiatives. Call Center Customer Service Specialist Job not on LinkedIn 🔥 1 hour ago 🦀 Maryland – Remote 💵 $17 / hour ⏰ Full Time 🟢 Junior 💝 Customer Support 🚫👨‍🎓 No degree required Apply Now Find Hiring Managers Customize resume + cover letter Report problem ☆ Save ☑️ Mark as applied ❌ Hide 📋 Description
Supporting a live call queue during scheduled project hours.
Using company-provided equipment to access multiple systems and tools.
Handling back-to-back inbound calls involving complex fraud-related situations.
Following documented procedures to ensure accurate and consistent call handling.
Multi-tasking while on calls to collaborate with multiple levels of support to resolve callers’ concerns (Tier 2, Tier 3).
Managing emotionally challenging interactions while maintaining professionalism.
Communicating effectively in a fast-paced virtual environment. 🎯 Requirements
Minimum of 1 year relevant customer support experience, handling complex situations, preferably involving various types of fraud.
Strong technical ability to navigate computer systems and efficiently access customer information.
High school diploma or equivalent (college degree or some college coursework preferred).
Ability to successfully pass a background check.
Strong communication skills for interacting with customers, team members, and leadership.
Ability to work Monday-Friday 10:00 AM -6:00 PM EST (no weekends currently required).
Professionalism, empathy, patience, respect, and a strong team-oriented mindset. Apply Now 📊 Check your resume score for this job Improve your chances of getting an interview by checking your resume score before you apply. Check Resume Score Similar Jobs Associate Operations Support Specialist II 🔥 2 hours ago Mainspring Energy 201 - 500 ⚡ Energy Website LinkedIn All Job Openings Operations Support Specialist monitoring alerts and responding to issues for Mainspring Energy's power generation technology. Supporting operational demands through overnight and flexible shifts in a collaborative environment. 🇺🇸 United States – Remote 💵 $27 - $31 / hour ⏰ Full Time 🟢 Junior 🟡 Mid-level 💝 Customer Support 🦅 H1B Visa Sponsor Associate Member Support Specialist, Spanish Speaking 🔥 3 hours ago Hinge Health 1001 - 5000 🧘 Wellness 🤝 B2B ☁️ SaaS Website LinkedIn All Job Openings Member Support Specialist providing support to Hinge Health members by answering questions about program offerings and care. Resolving inquiries with confidence and empathy across email, phone, and chat. 🇺🇸 United States – Remote 💵 $16 - $28 / hour 💰 $400M Series E - Hinge Health on 2021-10 ⏰ Full Time 🟢 Junior 🟡 Mid-level 💝 Customer Support 🚫👨‍🎓 No degree required 🦅 H1B Visa Sponsor 🗣️🇪🇸 Spanish Required Customer Service Representative 🔥 3 hours ago ABC Legal Services 201 - 500 🏢 Enterprise 🤝 B2B 📋 Compliance Website LinkedIn All Job Openings Customer Support Specialist addressing customer inquiries and issues for ABC Legal Services. Remote role based in Virginia with focus on providing excellent customer support. 🇺🇸 United States – Remote 💵 $15 / hour ⏰ Full Time 🟢 Junior 🟡 Mid-level 💝 Customer Support 🚫👨‍🎓 No degree required 🦅 H1B Visa Sponsor IRA Customer Service Specialist II, Trust Services 🔥 3 hours ago Ascensus 5001 - 10000 💸 Finance 👥 HR Tech Website LinkedIn All Job Openings IRA Customer Service Specialist providing support to Financial Advisors and IRA Owners. Delivering exceptional customer service and handling daily transactions for retirement accounts. 🇺🇸 United States – Remote 💰 Secondary Market on 2019-02 ⏰ Full Time 🟢 Junior 🟡 Mid-level 💝 Customer Support 🦅 H1B Visa Sponsor Customer Service Representative II 🔥 6 hours ago PPG 10,000+ employees Website LinkedIn All Job Openings Customer Service Representative II responsible for customer orders, supporting US regions remotely. Collaborating with team to resolve issues and ensure accurate order processing. 🇺🇸 United States – Remote ⏰ Full Time 🟢 Junior 💝 Customer Support 🚫👨‍🎓 No degree required 🦅 H1B Visa Sponsor View More Customer Support Jobs 🌐 Worldwide Built by Lior Neu-ner. I'd love to hear your feedback — Get in touch via DM or support@remoterocketship.com Search Search Jobs by country Search jobs by city Search jobs by job title Search entry-level jobs Search junior-level jobs Search senior-level jobs Search jobs by tech stack Search jobs by contract type Search remote internships Search remote part-time jobs Remote jobs Anywhere in the World Companies Hiring Anywhere in the World Companies Hiring Sales People Anywhere in the World Companies Hiring Software Engineers Anywhere in the World Resources Advice Tips for finding remote jobs Interview questions and answers Resume examples Cover letter examples Post a job Affiliates Privacy policy Terms of service Job board SEO course AI Apply Copilot OpenClaw job finder Jobs by Country Remote jobs anywhere in the world (Worldwide remote jobs) Remote jobs United States Remote jobs Australia Remote jobs Brazil Remote jobs Canada Remote jobs France Remote jobs Ireland Remote jobs Germany Remote jobs Netherlands Remote jobs Spain Remote jobs UK Popular Jobs Remote data analyst jobs Remote customer support jobs Remote executive assistant jobs Remote marketing jobs Remote product designer jobs Remote product manager jobs Remote project manager jobs Remote recruiter jobs Remote sales jobs Remote software engineer jobs Jobs by Type Remote full-time jobs Remote part-time jobs Remote contract jobs Remote internship jobs Remote entry-level jobs Remote jobs with no experience required Remote junior jobs (1-3 years of experience) Digital nomad jobs Remote jobs with no degree required Freelance remote jobs Temporary remote jobs Remote jobs hiring now Stay at home mom jobs

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Hard Skills & Tools

customer supportfraud handlingtechnical navigationcall handling procedures

Soft Skills

communicationprofessionalismempathypatiencerespectteam-oriented mindset

Certifications

high school diplomacollege degree