HR Assistant III – Workforce Management Specialist

AdNet/AccountNet Inc.

Workforce Management Specialist managing agent scheduling and productivity in HR Service Center. Collaborating with leadership for optimal staffing and scheduling adjustments.

Posted 5/23/2026contractIrving • Texas • 🇺🇸 United StatesMid-LevelSenior💰 $32 per hourWebsite

Tech Stack

Tools & technologies

AWSCloud

About the role

Key responsibilities & impact

Design and maintain daily schedules for phone, chat, case, and off-phone assignments
Collaborate with stakeholders to capture staffing needs and balance workload
Track agent adherence and productivity in real time; flag deviations promptly
Process time-off requests, schedule adjustments, and exception handling efficiently
Lead forecast meetings with leadership, presenting data-backed staffing recommendations to meet service-factor targets
Build and refresh dashboards and reports on scheduling trends, KPIs, and service performance
Recommend and implement procedural changes to improve communication and operational efficiency
Configure workforce-management tools to capture accurate agent productivity metrics
Stay current on WFM trends and apply industry best practices to improve processes
Work autonomously with minimal supervision while delivering high-quality results

Requirements

What you’ll need

3–5 years of workforce management or scheduling experience in a contact-center environment
Proficiency with AWS Connect or comparable cloud-based contact-center platforms
Advanced Microsoft Excel skills (pivot tables, VLOOKUP/INDEX-MATCH, macros)
Ability to work on-site in Irving, TX (Hybrid)
Strong analytical mindset—assess data quality, interpret business impact, and make data-driven recommendations
Excellent written and verbal communication; comfortable presenting to all organizational levels

Benefits

Comp & perks

🌐 Worldwide ❌ Jobs You've Hidden ⭐️ Saved Jobs ✅ Applied Jobs ✉️ Email Alerts 👤 Account AdNet/AccountNet Inc. Website LinkedIn All Job Openings 51 - 200 employees Founded 1990 🎯 Recruiter 🏛️ Government 🤝 B2B Recruitment
Government
B2B AdNet/AccountNet Inc. is an 8(a), WOSB, LGBTE and WBE-owned human capital management and staffing firm founded in 1990 and based in Baltimore, MD. The company provides government and commercial staffing, executive search, placement of consultants and contractors, and talent-acquisition services for remote and onsite roles. AdNet emphasizes people, adaptable processes, and successful placements (its “P3” formula), and also engages in community outreach, podcasts, and scholarship initiatives. HR Assistant III – Workforce Management Specialist 🔥 41 minutes ago 🏢🏡 Irving – Hybrid 💵 $32 / hour ⏳ Contract/Temporary 🟡 Mid-level 🟠 Senior 👩‍👩‍👧‍👦 Human Resources (HR) Apply Now Find Hiring Managers Customize resume + cover letter Report problem ☆ Save ☑️ Mark as applied ❌ Hide 📋 Description
Design and maintain daily schedules for phone, chat, case, and off-phone assignments
Collaborate with stakeholders to capture staffing needs and balance workload
Track agent adherence and productivity in real time; flag deviations promptly
Process time-off requests, schedule adjustments, and exception handling efficiently
Lead forecast meetings with leadership, presenting data-backed staffing recommendations to meet service-factor targets
Build and refresh dashboards and reports on scheduling trends, KPIs, and service performance
Recommend and implement procedural changes to improve communication and operational efficiency
Configure workforce-management tools to capture accurate agent productivity metrics
Stay current on WFM trends and apply industry best practices to improve processes
Work autonomously with minimal supervision while delivering high-quality results 🎯 Requirements
3–5 years of workforce management or scheduling experience in a contact-center environment
Proficiency with AWS Connect or comparable cloud-based contact-center platforms
Advanced Microsoft Excel skills (pivot tables, VLOOKUP/INDEX-MATCH, macros)
Ability to work on-site in Irving, TX (Hybrid)
Strong analytical mindset—assess data quality, interpret business impact, and make data-driven recommendations
Excellent written and verbal communication; comfortable presenting to all organizational levels Apply Now 📊 Check your resume score for this job Improve your chances of getting an interview by checking your resume score before you apply. Check Resume Score 🌐 Worldwide Built by Lior Neu-ner. I'd love to hear your feedback — Get in touch via DM or support@remoterocketship.com Search Search Jobs by country Search jobs by city Search jobs by job title Search entry-level jobs Search junior-level jobs Search senior-level jobs Search jobs by tech stack Search jobs by contract type Search remote internships Search remote part-time jobs Remote jobs Anywhere in the World Companies Hiring Anywhere in the World Companies Hiring Sales People Anywhere in the World Companies Hiring Software Engineers Anywhere in the World Resources Advice Tips for finding remote jobs Interview questions and answers Resume examples Cover letter examples Post a job Affiliates Privacy policy Terms of service Job board SEO course AI Apply Copilot OpenClaw job finder Jobs by Country Remote jobs anywhere in the world (Worldwide remote jobs) Remote jobs United States Remote jobs Australia Remote jobs Brazil Remote jobs Canada Remote jobs France Remote jobs Ireland Remote jobs Germany Remote jobs Netherlands Remote jobs Spain Remote jobs UK Popular Jobs Remote data analyst jobs Remote customer support jobs Remote executive assistant jobs Remote marketing jobs Remote product designer jobs Remote product manager jobs Remote project manager jobs Remote recruiter jobs Remote sales jobs Remote software engineer jobs Jobs by Type Remote full-time jobs Remote part-time jobs Remote contract jobs Remote internship jobs Remote entry-level jobs Remote jobs with no experience required Remote junior jobs (1-3 years of experience) Digital nomad jobs Remote jobs with no degree required Freelance remote jobs Temporary remote jobs Remote jobs hiring now Stay at home mom jobs

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

workforce managementschedulingdata analysisMicrosoft ExcelAWS ConnectKPI trackingdashboard creationreportingprocedural changesagent productivity metrics

Soft Skills

analytical mindsetcommunicationpresentation skillscollaborationproblem-solvingautonomyorganizational skillsleadershipadaptabilityefficiency