Call Center Customer Service Specialist

AdNet/AccountNet Inc.

Virtual Customer Support Specialist interacting with customers mainly handling fraud-related inquiries. Supporting a live call queue and collaborating with multiple levels for resolutions.

Posted 5/6/2026full-timeRemote • Maryland • 🇺🇸 United StatesJunior💰 $18 per hourWebsite

About the role

Key responsibilities & impact

Supporting a live call queue during scheduled project hours.
Using company-provided equipment to access multiple systems and tools.
Handling back-to-back inbound calls involving complex fraud-related situations.
Following documented procedures to ensure accurate and consistent call handling.
Multi-tasking while on calls to collaborate with multiple levels of support to resolve callers’ concerns (Tier 2, Tier 3).
Managing emotionally challenging interactions while maintaining professionalism.
Communicating effectively in a fast-paced virtual environment.
Completing additional tasks and duties as assigned.

Requirements

What you’ll need

Minimum of 1 year relevant customer support experience, handling complex situations, preferably involving various types of fraud.
Strong technical ability to navigate computer systems and efficiently access customer information.
Ability to work Monday-Friday 10:00 AM -6:00 PM EST (no weekends currently required)
Ability to provide accurate, unbiased information to callers
Strong critical thinking skills while following documented processes and procedures
Resilience in handling common customer support challenges, including frustration, emotional interactions, and uncertain situations.
High school diploma or equivalent (college degree or some college coursework preferred)
Ability to successfully pass a background check
Strong communication skills for interacting with customers, team members, and leadership.
Professionalism, empathy, patience, respect, and a strong team-oriented mindset.

Benefits

Comp & perks

🌐 Worldwide ❌ Jobs You've Hidden ⭐️ Saved Jobs ✅ Applied Jobs ✉️ Email Alerts 👤 Account AdNet/AccountNet Inc. Website LinkedIn All Job Openings 51 - 200 employees Founded 1990 🎯 Recruiter 🏛️ Government 🤝 B2B Recruitment
Government
B2B AdNet/AccountNet Inc. is an 8(a), WOSB, LGBTE and WBE-owned human capital management and staffing firm founded in 1990 and based in Baltimore, MD. The company provides government and commercial staffing, executive search, placement of consultants and contractors, and talent-acquisition services for remote and onsite roles. AdNet emphasizes people, adaptable processes, and successful placements (its “P3” formula), and also engages in community outreach, podcasts, and scholarship initiatives. Call Center Customer Service Specialist Job not on LinkedIn 🔥 19 minutes ago 🦀 Maryland – Remote 💵 $17 / hour ⏰ Full Time 🟢 Junior 💝 Customer Support 🚫👨‍🎓 No degree required Apply Now Find Hiring Managers Customize resume + cover letter Report problem ☆ Save ☑️ Mark as applied ❌ Hide 📋 Description
Supporting a live call queue during scheduled project hours.
Using company-provided equipment to access multiple systems and tools.
Handling back-to-back inbound calls involving complex fraud-related situations.
Following documented procedures to ensure accurate and consistent call handling.
Multi-tasking while on calls to collaborate with multiple levels of support to resolve callers’ concerns (Tier 2, Tier 3).
Managing emotionally challenging interactions while maintaining professionalism.
Communicating effectively in a fast-paced virtual environment.
Completing additional tasks and duties as assigned. 🎯 Requirements
Minimum of 1 year relevant customer support experience, handling complex situations, preferably involving various types of fraud.
Strong technical ability to navigate computer systems and efficiently access customer information.
Ability to work Monday-Friday 10:00 AM -6:00 PM EST (no weekends currently required)
Ability to provide accurate, unbiased information to callers
Strong critical thinking skills while following documented processes and procedures
Resilience in handling common customer support challenges, including frustration, emotional interactions, and uncertain situations.
High school diploma or equivalent (college degree or some college coursework preferred)
Ability to successfully pass a background check
Strong communication skills for interacting with customers, team members, and leadership.
Professionalism, empathy, patience, respect, and a strong team-oriented mindset. Apply Now 📊 Check your resume score for this job Improve your chances of getting an interview by checking your resume score before you apply. Check Resume Score Similar Jobs Customer Service Representative III 🔥 24 minutes ago Modivcare 10,000+ employees ⚕️ Healthcare Insurance 🚗 Transport Website LinkedIn All Job Openings Customer Service Representative handling transportation inquiries for members. Ensuring a positive customer experience while coordinating transportation services through remote work. 🇺🇸 United States – Remote 💵 $14 - $19 / hour 💰 $525M Post-IPO Debt on 2024-07 ⏰ Full Time 🟢 Junior 🟡 Mid-level 💝 Customer Support 🚫👨‍🎓 No degree required 🦅 H1B Visa Sponsor Group Sales Support Specialist 🔥 1 hour ago Nexstar Media Group, Inc. 10,000+ employees Website LinkedIn All Job Openings Sales Support Specialist collaborating across Nexstar media platforms to create proposals and execute campaigns. Focused on client relationships and ensuring successful campaign delivery. 🇺🇸 United States – Remote 💵 $60k - $70k / year ⏰ Full Time 🟢 Junior 💝 Customer Support Software Support Specialist 🔥 1 hour ago Mark43 201 - 500 🤖 Artificial Intelligence 🏛️ Government 🔒 Cybersecurity Website LinkedIn All Job Openings Support Specialist providing customer support and troubleshooting for a tech-driven company. Collaborate with teams for issue resolution while maintaining documentation of support cases. 🇺🇸 United States – Remote ⏰ Full Time 🟢 Junior 💝 Customer Support 🚫👨‍🎓 No degree required 🦅 H1B Visa Sponsor Yield Support Specialist 🔥 2 hours ago Cotiviti 5001 - 10000 ⚕️ Healthcare Insurance 💳 Fintech 🤖 Artificial Intelligence Website LinkedIn All Job Openings Yield Support Specialist aiding administrative activities within Cotiviti's auditing team. Maintaining compliance standards for data integrity and facilitating customer inquiries in a remote setting. 🇺🇸 United States – Remote 💵 $17 - $19 / hour ⏰ Full Time 🟢 Junior 💝 Customer Support 🚫👨‍🎓 No degree required 🦅 H1B Visa Sponsor Tech Support Specialist II 🔥 2 hours ago Modern Family Law 51 - 200 👥 B2C Website LinkedIn All Job Openings Tech Support Specialist providing remote IT support for Mac users at Modern Family Law. Supporting Tier 1 and Tier 2 issues in a fast-paced legal environment while maintaining confidentiality and compliance. 🇺🇸 United States – Remote 💵 $72k - $96k / year ⏰ Full Time 🟢 Junior 🟡 Mid-level 💝 Customer Support View More Customer Support Jobs 🌐 Worldwide Built by Lior Neu-ner. I'd love to hear your feedback — Get in touch via DM or support@remoterocketship.com Search Search Jobs by country Search jobs by city Search jobs by job title Search entry-level jobs Search junior-level jobs Search senior-level jobs Search jobs by tech stack Search jobs by contract type Search remote internships Search remote part-time jobs Remote jobs Anywhere in the World Companies Hiring Anywhere in the World Companies Hiring Sales People Anywhere in the World Companies Hiring Software Engineers Anywhere in the World Resources Advice Tips for finding remote jobs Interview questions and answers Resume examples Cover letter examples Post a job Affiliates Privacy policy Terms of service Job board SEO course AI Apply Copilot OpenClaw job finder Jobs by Country Remote jobs anywhere in the world (Worldwide remote jobs) Remote jobs United States Remote jobs Australia Remote jobs Brazil Remote jobs Canada Remote jobs France Remote jobs Ireland Remote jobs Germany Remote jobs Netherlands Remote jobs Spain Remote jobs UK Popular Jobs Remote data analyst jobs Remote customer support jobs Remote executive assistant jobs Remote marketing jobs Remote product designer jobs Remote product manager jobs Remote project manager jobs Remote recruiter jobs Remote sales jobs Remote software engineer jobs Jobs by Type Remote full-time jobs Remote part-time jobs Remote contract jobs Remote internship jobs Remote entry-level jobs Remote jobs with no experience required Remote junior jobs (1-3 years of experience) Digital nomad jobs Remote jobs with no degree required Freelance remote jobs Temporary remote jobs Remote jobs hiring now Stay at home mom jobs

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

customer supportfraud handlingtechnical abilitycritical thinkingmulti-tasking

Soft Skills

communicationprofessionalismempathypatienceresilienceteam-oriented mindset

Certifications

high school diplomacollege degree