Bilingual Support Center Manager
Administer Justice
part-time
Posted on:
Location Type: Remote
Location: Illinois • United States
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Salary
💰 $23 - $24 per hour
About the role
- Oversee and actively participate in the daily operation of National Support Center
- Ensure consistent bilingual phone and email coverage
- Use strong customer-service and problem-solving skills to handle support tickets
- Serve as the primary point of contact for our answering-service vendor
- Help maintain and improve Standard Operating Procedures (SOPs)
- Identify needs, issues, and collaborate with the AJ team to develop solutions
Requirements
- 2+ years customer care experience
- Volunteer coordination experience a plus
- Highly computer proficient
- Experience with Zendesk, Vonage, or Acuity, a plus
- Exceptional personal communication skills
Benefits
- Paid Time Off
- SIMPLE IRA employer match of 3%
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
customer careproblem-solvingbilingual communication
Soft Skills
customer servicecommunicationcollaboration