Membership Coordinator

Adler Planetarium

Membership Coordinator managing Adler Planetarium membership operations, CRM data, renewals, and member service. Supporting fundraising, donor pipelines, campaigns, and engagement programs at Chicago's science museum.

Posted 8/22/2026full-timeChicago • Illinois • 🇺🇸 United StatesMid-LevelSenior💰 $29 per hourWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in membership acquisition, retention strategies, and data management using CRM systems like Salesforce. Proven ability to enhance member engagement through effective communication and collaboration across teams.

Highest-signal resume keywords

Membership Acquisition StrategiesSalesforce CRM ProficiencyData Management SkillsOrganizational SkillsCustomer Service Experience

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Membership Operations ManagementData AnalysisReporting ToolsMembership Program DevelopmentEmail Marketing StrategiesDirect Mail CampaignsEvent PlanningMember Communication GenerationPolicy DocumentationRetention Strategy Implementation

Soft Skills

Strong Written CommunicationStrong Verbal CommunicationAttention to DetailAbility to Manage Multiple PrioritiesCollaboration Skills

Tools & Technologies

SalesforceTicketureEmail Marketing ToolsData Reporting Tools

Certifications & Qualifications

Bachelor's Degree

Industry Keywords

Nonprofit AdministrationMembership ProgramsDonor Pipeline DevelopmentCustomer ServiceMuseum Studies

About the role

Key responsibilities & impact

Develop membership acquisition, retention, and revenue goals and strategies
Manage day-to-day membership operations, including new memberships, renewals, upgrades, and payments
Oversee the autorenewal program, including communications, cancellations, customer support, and reacquisitions
Generate and distribute member communications, including welcome materials, renewal notices, acknowledgments, and receipts
Maintain and document membership policies, procedures, and benefits
Monitor membership fulfillment and coordinate timely delivery of benefits
Serve as the primary point of contact for membership inquiries
Troubleshoot member issues and deliver a high-quality experience
Develop member programs with key stakeholders
Plan and execute member and donor engagement opportunities, including events and onsite activations
Plan and execute renewal and re-engagement strategies using email, direct mail, and targeted outreach
Design and implement reports from Salesforce and/or Ticketure
Implement and report on digital and direct mail tests
Collaborate with Development and Marketing teams on membership campaigns and promotions
Identify opportunities to improve retention and member engagement
Train Guest Services, Public Programs, and other staff on membership benefits and processes
Align membership benefits and messaging with Marketing, Guest Services, and Programs
Integrate membership into public programs, exhibitions, and institutional initiatives
Support special projects related to membership program growth
Analyze membership data to identify high-potential prospects
Support donor pipeline development by tracking member-to-donor conversion activity

Requirements

What you’ll need

Bachelor's Degree or at least five years of professional work experience
One to three years of experience in membership, development, nonprofit administration, or customer service roles
One to three years working with CRM systems (Salesforce preferred) and strong data management skills
Excellent organizational skills and attention to detail
Strong written and verbal communication skills
Ability to manage multiple priorities and meet deadlines in a fast-paced environment
Preferred: Bachelor's Degree majoring in Nonprofit Administration, Museum Studies, Communications, and/or Marketing
Preferred: At least two years of experience in membership, development, nonprofit administration, or customer service roles
Preferred: At least two years working with CRM systems (Salesforce preferred) and strong data management skills
Interest in museums, science, or informal education is a plus
Experience with membership or subscription-based programs
Familiarity with donor pipelines and prospect identification
Demonstrated experience with data analysis and reporting tools
Experience collaborating across teams in a dynamic organization
Experience with data entry and reporting with Salesforce or other CRM systems

Benefits

Comp & perks

35-hour workweek
Eligible to accrue up to 12 vacation days per year to start
3 sick days as of date of hire, with accrual up to 6.5 days per year
7 Adler paid holidays
4 Personal Holidays (Prorated for new hires starting after January 1st)
Flexible Work Arrangements
Paid Family Bereavement Leave & Jury Duty
Paid Parental Leave
Medical, Dental, & Vision insurance
Healthcare, Dependent Care & Commuter flexible spending accounts
Adler Paid Short-Term Disability insurance
Retirement Savings Plan 403B plan with Adler match
Adler match is 100% vested immediately
Eligible to enroll as of the date of hire
Network of Support through our EAP programs
Resources to help address emotional, legal, and financial issues
Face-to-face, telephonic, and web-based services
Free subscription to the Calm Premium app
Employee Loan Program
Discounted Onsiteking Program
Free Entrance to Chicago area museums and cultural institutions