adjoe

Customer Success Manager

adjoe

full-time

Posted on:

Location Type: Hybrid

Location: Hamburg • 🇩🇪 Germany

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Job Level

Junior

About the role

  • Drive the onboarding, retention, and overall success of our new partners
  • Work in partnership with the sales team and our growth managers to guide new clients through the technical requirements of their implementation
  • Offer close support during the onboarding process through Slack and calls
  • Provide proactive recommendations to optimize first campaigns and use of our platform
  • Analyze KPIs related to the performance of your partners and take action accordingly
  • Support your teammates in their day-to-day tasks
  • Establish good relationships with your partners through day-to-day communication (Slack, Skype, emails, calls)
  • Prepare reports and presentations for your partners
  • Gather and communicate your partner’s needs internally with the right priorities, including technical troubleshooting

Requirements

  • minimum of 1-3 years experience in mobile user acquisition, success management, or account management in the ad tech space or a similar position
  • exceptional ability to communicate and foster new positive business relationships
  • understand the standard KPIs used in adtech (CPI, CPM, CPC, ARPDAU, etc.)
  • outstanding communication skills (verbal and written), and fluent in English (other languages are a plus)
  • very good analytical skills
  • mastering the Google Suite (especially Sheets & Slides)
  • output- and revenue-driven attitude
  • strong sense of ownership
Benefits
  • 30 vacation days
  • 3 weeks of remote work per year
  • free access to an in-house gym with lots of different fitness classes and mental health support through our Employee Assistance Program (EAP)
  • Regular feedback and our development program support your growth

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard skills
mobile user acquisitionsuccess managementaccount managementKPI analysistechnical troubleshootingad techCPICPMCPCARPDAU
Soft skills
communicationrelationship buildinganalytical skillsownershipproactive recommendationsteam supportpresentation skillsreport preparationproblem-solvingcollaboration