Account Operations Specialist
adidas
full-time
Posted on:
Location Type: Office
Location: Amsterdam • 🇳🇱 Netherlands
Visit company websiteJob Level
Junior
About the role
- To deliver world class customer service, working in partnership with the sales organization and key departments across Europe
- Build and maintain strong relationships with our internal and external partners
- Collaborate with our wholesale accounts and internal partners to ensure excellent order book management from order entry through to invoice
- Produce, analyse, and interpret data and reports in line with business requirements and external customer expectations
- Manage day to day customer service activities with the aim to fulfil customer requests, resolve queries and provide creative solutions
- Work with supply chain to ensure specific customer requirements are met
- Maximise additional business opportunities by working with sales managers and customers
- Follow agreed procedures and standards for your account base in line with portfolio assignment
- Where appropriate, play an integral role in ensuring launch sensitive product is delivered on time
- Help to induct new starters to the team also supporting your team and the wider team with system and process queries
Requirements
- Commercial degree or equivalent
- At least 1 year experience in a role involving direct interaction with external or internal customers
Benefits
- Strong Customer Service focus
- A high level of problem-solving ability
- Highly developed organisational and time management skills
- Superior attention to detail and accuracy
- Excellent communication skills and a proven ability to develop long lasting relationships with our key stakeholders
- Ability to contribute to a team environment where performance is measured
- Experience in working under pressure to meet deadlines and conflicting priorities
- Strong Microsoft Office skills are essential and experience using SAP is desirable
- A flexible and mature approach is imperative
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Soft skills
customer servicerelationship buildingcollaborationdata analysisproblem solvingcommunicationteam supportorder managementcreativityinduction training
Certifications
commercial degree