GBS Account Specialist, Sales Ops
adidas
full-time
Posted on:
Location Type: Office
Location: Bogotá • 🇨🇴 Colombia
Visit company websiteJob Level
JuniorMid-Level
About the role
- Manage the end-to-end resolution of customer deductions for one or more key wholesale accounts
- Analyze and validate deduction claims using supporting documentation
- Ensure compliance with internal KPIs
- Collaborate with cross-functional teams to gather information
- Maintain accurate records of case investigations
- Escalate invalid or recurring deductions
- Develop strong relationships with key customer contacts
- Identify patterns or recurring issues in customer behavior
- Support month-end and quarter-end close activities
Requirements
- University degree
- 1-2 year’s working experience in providing customer support in the field of customer service, sales, logistics.
Benefits
- High level of customer orientation and communication skills
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Soft skills
customer supportcollaborationrelationship buildinganalytical skillsproblem-solvingcommunicationattention to detailorganizational skills
Certifications
university degree