Senior Specialist, GBS Account & Sales Ops
adidas
full-time
Posted on:
Location Type: Office
Location: Bogota • 🇨🇴 Colombia
Visit company websiteJob Level
Senior
Tech Stack
ERP
About the role
- Invoice management activities such us billing transmition, billing error resolution and monitoring billing due list
- Claims management activities such us logistic claims and defect / used product
- Support communicating with customers via all relevant communication channels (e-mail, tickets, phone), providing information related to claims and billing
- Manage customer relationship, which includes problem resolution and root cause analysis
- Manage the relationships within customer service and sales as well as other stakeholders in the business
- Identify improvement opportunities and support their implementation
- Support ongoing projects for the implementation of technology solutions and act as key user and responsible to provide training to the colleagues
- Supporting in SAP testings
- Standing in for and supporting colleagues working in other teams within Order to Invoice
- Act as the first point of contact for process related issues and escalations
- Acting as the backup for the Team Leader
- Research and troubleshoot billing and receivable issues with direct shipments
- Utilize systems to assist and correct problematic invoicing to ensure accurate invoice is given to customers
- Work with Traffic, CS and Direct Shipment departments to obtain information needed for invoicing of adidas and Reebok direct shipments
- Work with cross-functional teams to recommend and implement billing solutions using current technology to maximize the efficiency and accuracy of existing systems and processes
- Gather reports from other departments to ensure proper reconciliation on all direct shipments
- Provides reporting to Customer Service and Transportation on orders completed and outstanding
- Function as the primary contact for any Billing issues or questions related to billing of direct shipments
- Assist AR team with Non-Merchandise billing, third party freight billing, Direct Billing, Drop-ship Billing
- Special projects as assigned
- Completes other tasks as directed by management
Requirements
- 3-5 year’s working experience in providing customer support in the field of customer service, sales, or logistics, billing.
- Working computer knowledge: Microsoft Office; Excel, and Word
- MS Access knowledge preferred
- SAP or other ERP experience preferred
- High level of customer orientation and communication skills
- Ability to read, write and communicate in English in a business setting.
Benefits
- Professional development
- Flexible working hours
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
billing managementclaims managementroot cause analysisproblem resolutionreportinginvoicingreconciliationcustomer supportlogisticsthird party freight billing
Soft skills
customer orientationcommunication skillsproblem-solvingteam collaborationtrainingadaptabilityinterpersonal skillsstakeholder managementanalytical skillsinitiative