Patient Support Specialist

ADHD Online

Patient Support Specialist responsible for addressing patient inquiries and scheduling appointments for an online diagnostic platform. Collaborates with psychologists and medical providers while ensuring compliance with HIPAA.

Posted 5/8/2026full-timeGrandville • Missouri • 🇺🇸 United StatesJunior💰 $18 per hourWebsite

About the role

Key responsibilities & impact

Handling incoming calls, chats, and emails to address patient inquiries.
Scheduling patient appointments which can include, but is not limited to, medical treatment, mental wellness coaching, and teletherapy treatment programs.
Complete medical records requests.
Work within Zendesk and Dr. Chrono to complete administrative tasks.
Providing information about services to prospective patients.
Communicate directly with psychologists and medical treatment providers to complete tasks assigned.
Processing payments, including refunds and creating itemized statements.
Applying critical-thinking and problem-solving skills to resolve patient needs and concerns.
Processing requests for the release of medical records.
Effectively multitasking and prioritizing various responsibilities.
Collaborating with other departments.
Maintaining full compliance with HIPAA policies and procedures.
Contribute to a positive, professional, and patient-centered work environment that reflects the mission and values of Mentavi Health.
Other duties as assigned.

Requirements

What you’ll need

High School Diploma/GED
Minimum of 1 year of experience in a customer-facing, patient-facing, or care-related support role (healthcare, human services, or social services experience preferred)
Experience interacting with individuals in vulnerable, emotional, or high-stress situations
Experience following structured workflows, protocols, or scripts while exercising sound judgment
Basic computer proficiency with the ability to navigate multiple systems simultaneously in a virtual environment
Ability to communicate clearly, professionally, and with empathy
Strong verbal and written communication, documentation, and interpersonal skills.
Strong active listening skills and ability to respond appropriately to emotional cues
Highly adaptable, with the ability to remain accurate and efficient in fast-paced environments.
Strong time management skills and reliability in a patient-facing environment
Receptive to feedback, with proven ability to apply coaching for continuous performance improvement.
Demonstrated emotional intelligence, including empathy, self-awareness, and emotional regulation
Strong collaboration skills with success in both in-person and remote team settings
Technologically proficient; skilled at navigating multiple software platforms simultaneously like Microsoft Office and Google Suite applications.
Knowledge of medical terminology, diagnostic codes, and pharmacology.
High attention to detail, strong organizational skills, and problem-solving/critical thinking capabilities.

Benefits

Comp & perks

🌐 Worldwide ❌ Jobs You've Hidden ⭐️ Saved Jobs ✅ Applied Jobs ✉️ Email Alerts 👤 Account ADHD Online Website LinkedIn All Job Openings 51 - 200 employees 💰 $2M Series A on 2021-05 Fueled by our belief that everyone deserves access to a quality ADHD assessment and continuous care, ADHD Online leads the way in becoming a crucial voice for those struggling with ADHD. As the only organization to offer an asynchronous ADHD assessment in all 50 states, paired with a diagnosis from licensed psychologists, we make it seamless for our patients to begin their journey with us. Our medical treatment services help patients in more than 35 states and our recently launched teletherapy program enhances personalized treatment options for hundreds of patients. Patient Support Specialist 🔥 15 minutes ago 🏢🏡 Grandville – Hybrid 💵 $18 / hour ⏰ Full Time 🟢 Junior 💝 Customer Support 🚫👨‍🎓 No degree required Apply Now Find Hiring Managers Customize resume + cover letter Report problem ☆ Save ☑️ Mark as applied ❌ Hide 📋 Description
Handling incoming calls, chats, and emails to address patient inquiries.
Scheduling patient appointments which can include, but is not limited to, medical treatment, mental wellness coaching, and teletherapy treatment programs.
Complete medical records requests.
Work within Zendesk and Dr. Chrono to complete administrative tasks.
Providing information about services to prospective patients.
Communicate directly with psychologists and medical treatment providers to complete tasks assigned.
Processing payments, including refunds and creating itemized statements.
Applying critical-thinking and problem-solving skills to resolve patient needs and concerns.
Processing requests for the release of medical records.
Effectively multitasking and prioritizing various responsibilities.
Collaborating with other departments.
Maintaining full compliance with HIPAA policies and procedures.
Contribute to a positive, professional, and patient-centered work environment that reflects the mission and values of Mentavi Health.
Other duties as assigned. 🎯 Requirements
High School Diploma/GED
Minimum of 1 year of experience in a customer-facing, patient-facing, or care-related support role (healthcare, human services, or social services experience preferred)
Experience interacting with individuals in vulnerable, emotional, or high-stress situations
Experience following structured workflows, protocols, or scripts while exercising sound judgment
Basic computer proficiency with the ability to navigate multiple systems simultaneously in a virtual environment
Ability to communicate clearly, professionally, and with empathy
Strong verbal and written communication, documentation, and interpersonal skills.
Strong active listening skills and ability to respond appropriately to emotional cues
Highly adaptable, with the ability to remain accurate and efficient in fast-paced environments.
Strong time management skills and reliability in a patient-facing environment
Receptive to feedback, with proven ability to apply coaching for continuous performance improvement.
Demonstrated emotional intelligence, including empathy, self-awareness, and emotional regulation
Strong collaboration skills with success in both in-person and remote team settings
Technologically proficient; skilled at navigating multiple software platforms simultaneously like Microsoft Office and Google Suite applications.
Knowledge of medical terminology, diagnostic codes, and pharmacology.
High attention to detail, strong organizational skills, and problem-solving/critical thinking capabilities. Apply Now 📊 Check your resume score for this job Improve your chances of getting an interview by checking your resume score before you apply. Check Resume Score 🌐 Worldwide Built by Lior Neu-ner. I'd love to hear your feedback — Get in touch via DM or support@remoterocketship.com Search Search Jobs by country Search jobs by city Search jobs by job title Search entry-level jobs Search junior-level jobs Search senior-level jobs Search jobs by tech stack Search jobs by contract type Search remote internships Search remote part-time jobs Remote jobs Anywhere in the World Companies Hiring Anywhere in the World Companies Hiring Sales People Anywhere in the World Companies Hiring Software Engineers Anywhere in the World Resources Advice Tips for finding remote jobs Interview questions and answers Resume examples Cover letter examples Post a job Affiliates Privacy policy Terms of service Job board SEO course AI Apply Copilot OpenClaw job finder Jobs by Country Remote jobs anywhere in the world (Worldwide remote jobs) Remote jobs United States Remote jobs Australia Remote jobs Brazil Remote jobs Canada Remote jobs France Remote jobs Ireland Remote jobs Germany Remote jobs Netherlands Remote jobs Spain Remote jobs UK Popular Jobs Remote data analyst jobs Remote customer support jobs Remote executive assistant jobs Remote marketing jobs Remote product designer jobs Remote product manager jobs Remote project manager jobs Remote recruiter jobs Remote sales jobs Remote software engineer jobs Jobs by Type Remote full-time jobs Remote part-time jobs Remote contract jobs Remote internship jobs Remote entry-level jobs Remote jobs with no experience required Remote junior jobs (1-3 years of experience) Digital nomad jobs Remote jobs with no degree required Freelance remote jobs Temporary remote jobs Remote jobs hiring now Stay at home mom jobs

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Applicant Tracking System Keywords

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Hard Skills & Tools

medical terminologydiagnostic codespharmacologyproblem-solvingcritical thinkingtime managementcustomer serviceadministrative tasksschedulingpayment processing

Soft Skills

communicationempathyactive listeningadaptabilitycollaborationorganizational skillsreceptiveness to feedbackprofessionalisminterpersonal skillsemotional intelligence

Certifications

High School DiplomaGED