ADHD Online

Customer Support

• Handling incoming calls, chats, and emails to address patient inquiries.
• Scheduling patient appointments for medical treatment, mental wellness coaching, and teletherapy treatment programs.
• Complete medical records requests.
• Work within Zendesk and Dr. Chrono to complete administrative tasks.
• Providing information about services to prospective patients.
• Communicate directly with psychologists and medical treatment providers to complete tasks assigned.
• Processing payments, including refunds and creating itemized statements.
• Applying critical-thinking and problem-solving skills to resolve patient needs and concerns.
• Processing requests for the release of medical records.
• Effectively multitasking and prioritizing various responsibilities.
• Collaborating with other departments.
• Maintaining full compliance with HIPAA policies and procedures.
• Contribute to a positive, professional, and patient-centered work environment that reflects the mission and values of Mentavi Health.
• Other duties as assigned.

Patient Support Specialist