Customer Development Manager, IT Services

Adfinis

Professional Customer Development Manager responsible for the entire customer lifecycle in IT services. Generating leads, qualifying deals, and enhancing customer relations based in Switzerland.

Posted 7/23/2026full-timeRemote • 🇨🇭 SwitzerlandJuniorMid-Level💰 CHF 96,000 - CHF 114,000 per yearWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates strong sales acumen with a proven ability to generate leads, close deals, and develop customer retention strategies. Proficient in analyzing sales data and customer feedback to drive growth in A-accounts within the IT sector.

Highest-signal resume keywords

Sales ExperienceCustomer Relationship ManagementUpselling and Cross-SellingSales Strategy DevelopmentGerman and English Skills (C1 Level)

ATS Keywords

Tailor your resume

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills

Lead GenerationDeal ClosingSales Data AnalysisCustomer Retention StrategiesNegotiation Skills

Soft Skills

Effective CommunicationProblem SolvingCustomer Support

Industry Keywords

IT EnvironmentMedium-Sized CompanyA-AccountsSales TrendsCustomer Needs

About the role

Key responsibilities & impact

Generate new leads through targeted research and prospecting activities
Qualify, negotiate and close deals up to CHF 200,000
Support customers with complex issues promptly and effectively
Build and maintain customer relationships through regular communication
Anticipate and capitalize on upsell and cross-selling opportunities
Develop and implement targeted customer retention measures
Inform internal stakeholders about customer needs
Develop roadmaps for A‑accounts
Analyze sales data and customer feedback to identify trends
Develop sales strategies for individual A‑accounts and specific industries

Requirements

What you’ll need

2 to 5 years of sales experience in a medium-sized company, preferably in an IT environment
Proven track record of acquiring new customers and growing existing accounts through upselling, cross-selling and renewals
Basic IT knowledge and the willingness to engage with technical topics
German and English skills at C1 level
Willingness to travel for customer visits

Benefits

Comp & perks

Transparent compensation model with a generous fixed base salary and incentive plan
Well-established, professional marketing and sales processes
High-quality lead flow and sufficiently developed accounts for a successful start
Diverse technical and soft-skill training opportunities
40-hour workweek, flexible working hours and models
5 weeks of paid vacation, flexible options for unpaid leave (e.g., sabbaticals)