Knowledge Manager, AI
Adevinta
full-time
Posted on:
Location Type: Office
Location: Paris • 🇫🇷 France
Visit company websiteJob Level
Mid-LevelSenior
About the role
- Define and enforce standards for content management and updates (processes, roles, frequency).
- Oversee the quality and consistency of our knowledge base that feeds AI tools and internal databases.
- Administer the Mayday tool to ensure optimal use for knowledge management.
- Train and support teams in creating and maintaining reliable content.
- Monitor performance indicators: usage rate, AI relevance, content obsolescence, and team contributions.
Requirements
- Proven experience in Knowledge Management or CX management (minimum 5 years).
- Strong understanding of support processes and knowledge management tools (Zendesk, Mayday, AI applied to customer relations).
- Ability to structure, maintain, and manage content across multiple teams with rigor.
- Comfortable with cross-functional collaboration and driving change with operational teams.
- Interest in leveraging AI to improve performance and customer service quality.
Benefits
- Pleasant working conditions (office space, remote work possible...)
- Attractive compensation (base salary, variable pay, and profit-sharing)
- Fast, personalized opportunities for professional development
- Meal voucher card
- Competitive health insurance and benefits package
- In addition, we offer other benefits.
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
Knowledge ManagementContent ManagementPerformance MonitoringAI Application in Customer Relations
Soft skills
Cross-functional CollaborationChange ManagementTraining and SupportContent Structuring