Solutions Platform Engineer

Aderant

Solutions Platform Engineer for Aderant's demonstration platform, troubleshooting technical issues and supporting deployments. Collaborating with multiple teams to maintain system functionality and user access.

Posted 7/31/2026full-timeRemote • California • 🇺🇸 United StatesMid-LevelSeniorWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in troubleshooting and managing user access within Microsoft Azure and Microsoft Entra ID, while effectively coordinating across technical teams to ensure platform stability and functionality. Proficient in documenting processes and improving deployment and support mechanisms for enterprise applications.

Highest-signal resume keywords

Technical Support EngineeringMicrosoft Azure ManagementTroubleshooting SkillsMicrosoft SQL ServerUser Access Management

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

TroubleshootingApplication SupportSystems AdministrationPlatform EngineeringMicrosoft Windows ServerIISPowerShellActive DirectoryRelational DatabasesClient-Server Application Environments

Soft Skills

Strong Communication SkillsOrganizational SkillsCuriosity About TechnologyTeam CoordinationIndependent Work

Tools & Technologies

Microsoft AzureMicrosoft Entra IDAderant ExpertDemonstration EnvironmentSupport Ticketing Systems

Certifications & Qualifications

Bachelor's Degree in Computer ScienceBachelor's Degree in Information Systems

Industry Keywords

Enterprise ApplicationsMulti-Server EnvironmentsPlatform ReliabilityAccess ManagementDeployment Processes

Tech Stack

Tools & technologies

AzureCloudMS SQL ServerSQL

About the role

Key responsibilities & impact

Maintain the availability, stability, and functionality of the Expert Sierra demonstration environment.
Troubleshoot issues across the platform, including application servers, Microsoft SQL Server, application functionality, integrations, user access, and supporting infrastructure.
Investigate system-wide issues and coordinate resolution when problems involve multiple applications, services, or technical teams.
Manage user access and permissions through Microsoft Azure and Microsoft Entra ID.
Support the deployment and implementation of new products, features, updates, and integrations.
Serve as both a technical resource and an advocate for the Sales and Solutions Consulting teams.
Assist with keeping demonstration data current and finalized.
Coordinate with infrastructure, database, application, development, cloud, security, product, and support teams.
Create and manage support tickets, project requests, group communications, and escalation paths.
Monitor outstanding requests and follow up with responsible teams.
Communicate system status, risks, dependencies, and expected resolution timelines.
Balance multiple technical issues, platform improvements, deployment activities, data/integration maintenance, and cross-functional requests.
Document platform configurations, recurring issues, troubleshooting procedures, dependencies, and support processes.
Identify opportunities to improve platform reliability, supportability, access management, and deployment processes.

Requirements

What you’ll need

Experience in a technical support engineering, systems administration, platform engineering, application support, or similar role.
Strong troubleshooting skills across applications, servers, databases, authentication, and infrastructure.
Working knowledge of Microsoft Windows Server environments, including IIS, PowerShell, and Active Directory.
Working knowledge of Microsoft SQL Server or other relational databases.
Experience managing user access, permissions, or authentication through Microsoft Azure and Microsoft Entra ID.
Experience supporting enterprise applications or complex multi-server environments; previous use or experience with practice management systems such as Aderant Expert is a plus.
Understanding of processes and business functions common in client-server application environments.
Ability to understand how applications, databases, servers, identity systems, and integrations interact within a larger platform.
Strong written and verbal communication skills.
Demonstrated ability to coordinate work across multiple technical teams, and to work independently as well as within a team environment.
Strong organizational skills and the ability to track tickets, projects, dependencies, and outstanding action items.
Curiosity about technology and willingness to learn; ability to follow issues through resolution and escalate effectively when needed.
Bachelor's degree in Computer Science, Information Systems, or equivalent experience is required.

Benefits

Comp & perks

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