Vice President

• Lead client-facing delivery organization through transformation from traditional software implementation to modern SaaS deployment.
• Ensure enterprise law firm clients experience seamless onboarding, accelerated time-to-value, and long-term success with cloud-based solutions.
• Spearhead the shift to scalable, repeatable SaaS delivery models.
• Champion integration of AI into professional services workflows to enhance implementation speed, client insights, and service scalability.
• Lead and develop a high-performing professional services team across implementation, onboarding, and client enablement functions.
• Collaborate closely with Customer Success, Support, and Product teams to ensure alignment on client outcomes and feedback loops.
• Drive process standardization, automation, and metrics-based performance management to improve delivery efficiency and client satisfaction.
• Define and execute a multi-year roadmap for services transformation, including talent development, tooling, and methodology evolution.
• Partner with Sales and Finance to align services offerings with commercial strategy, including scoping, pricing, and margin optimization.

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