Vice President, Product Management
Verra Mobility
Cloud
VP, Global Professional Services
Aderant
full-time
Posted on:
Origin: • 🇺🇸 United States
Visit company websiteJob Level
Lead
Tech Stack
Cloud
About the role
- Lead client-facing delivery organization through transformation from traditional software implementation to modern SaaS deployment.
- Ensure enterprise law firm clients experience seamless onboarding, accelerated time-to-value, and long-term success with cloud-based solutions.
- Spearhead the shift to scalable, repeatable SaaS delivery models.
- Champion integration of AI into professional services workflows to enhance implementation speed, client insights, and service scalability.
- Lead and develop a high-performing professional services team across implementation, onboarding, and client enablement functions.
- Collaborate closely with Customer Success, Support, and Product teams to ensure alignment on client outcomes and feedback loops.
- Drive process standardization, automation, and metrics-based performance management to improve delivery efficiency and client satisfaction.
- Define and execute a multi-year roadmap for services transformation, including talent development, tooling, and methodology evolution.
- Partner with Sales and Finance to align services offerings with commercial strategy, including scoping, pricing, and margin optimization.
Requirements
- Proven track record leading the transition from traditional software delivery to SaaS implementation in a B2B enterprise environment.
- Experience driving AI adoption within services organizations, including predictive onboarding, automated configuration, and client sentiment analysis.
- 10+ years of experience in professional services, with at least 5 years in a senior leadership role.
- Deep understanding of enterprise client needs, especially in complex, regulated industries such as legal, financial services, or healthcare.
- Demonstrated success in leading organizational change, including team reskilling, process redesign, and stakeholder alignment.
- Strong analytical skills with experience managing KPIs such as time-to-value, utilization, NPS, and services margin.
- Exceptional ability to communicate vision, inspire teams, and influence cross-functional stakeholders.
- Preferred: Experience with enterprise legal technology or professional services automation platforms.
- Preferred: Familiarity with tools such as Salesforce, Gainsight, and PSA platforms.
- Preferred: MBA or equivalent advanced degree.
