Project Manager – Ecommerce, SaaS
Rithum
Cloud
Business Systems Administrator
Aderant
full-time
Posted on:
Origin: • 🇺🇸 United States
Visit company websiteJob Level
JuniorMid-Level
Tech Stack
Cloud
About the role
- Serve as a systems administrator and technical subject matter expert for projects and enhancements supporting Salesforce Sales Cloud, Salesforce Service Cloud, Salesforce Experience Cloud, Atlassian, and additional financial management /professional services platforms
- Execute day-to-day configuration, support, and maintenance of Salesforce, Atlassian, and other platforms
- Brainstorm, design, craft and implement enhancements based on business needs
- Create/manage Price Books, Product Rules and Price Rules in CPQ to support Sales/Finance
- Manage Salesforce roles, profiles, groups, sharing rules, flows, and related security/configuration
- Manage Email-to-Case and other Service Cloud settings
- Provide support to internal resources to resolve system errors/issues
- Evaluate and manage new platform release updates, and provide training and support
- Partner with Business Systems team and stakeholders across Sales, Support, Customer Success, Professional Services, Finance, Legal, and more to drive continuous improvement and accelerate market growth
Requirements
- 2-4 years experience as a Systems Administrator
- Salesforce Administrator certification or another relevant certification required
- Ability to assess the impact of new requirements on an existing platform and all upstream and downstream applications, systems and processes
- Experience with Sales Cloud, Service Cloud, Experience Cloud, and/or Atlassian
- Manage time effectively in a fast-paced, dynamic environment with the ability to meet multiple deadlines
- Excellent verbal and written communication skills
- Excellent analytical and critical thinking skills
- Technical curiosity and strong desire for automation and continuous improvement
- Preferred: Bachelor’s degree
- Preferred: Experience with Salesforce CPQ
- Preferred: Experience managing/building customer Community sites
