Adelaide

Customer Success Manager

Adelaide

full-time

Posted on:

Origin:  • 🇺🇸 United States • California

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Salary

💰 $85,000 - $95,000 per year

Job Level

Mid-LevelSenior

About the role

  • Reports to a VP of Customer Success
  • Manage and nurture relationships with key clients, providing ongoing support and strategic insights
  • Ensure support before, during, and after campaigns and drive seamless campaign execution
  • Articulate Adelaide’s value proposition and recommend optimizations based on data-driven insights
  • Drive adoption of Adelaide's AU metric across brands, agencies, and media partners
  • Collaborate closely with Sales to strengthen client relationships and expand the portfolio
  • Partner with the Analytics team to deliver impactful reports, including custom analyses aligned with client objectives
  • Act as a product expert, guiding clients through Adelaide’s measurement data and insights
  • Coordinate with the Technical Account Management team to ensure seamless campaign setup
  • Support AdOps to facilitate smooth implementation and execution of campaigns
  • Leverage data visualization and storytelling techniques to provide actionable insights
  • Foster strong client relationships and leverage insights to expand Adelaide's footprint

Requirements

  • Bachelor’s degree required
  • 5+ years of experience in digital media, adtech, or advertising (overview)
  • 3+ years of ad tech / relevant industry experience (listed under "What you'll bring")
  • Strong written and verbal communication skills
  • Proficiency in Microsoft Excel, Powerpoint
  • Experience working with verification / viewability partners, ad-serving platforms (CM360, Innovid, Extreme Reach, etc.) and DSPs (DV360, TTD, etc.)
  • Proven record of managing strategic accounts, fostering client relationships and revenue growth
  • Excellent organizational skills and attention to detail
  • Ability to manage multiple tasks efficiently in a fast-paced environment
  • A team-oriented approach with a growth mindset and enthusiasm for contributing in a fast-moving, high-impact environment
  • Must be located on the West Coast (California preferred) for this fully remote role
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