Care System Associate

Addus HomeCare

Care System Associate providing client support in a Contact Center. Managing scheduling changes and ensuring quality care through effective communication and coordination.

Posted 7/24/2026full-timeRemote • Illinois • 🇺🇸 United StatesJuniorMid-Level💰 $16 - $18 per hourWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates strong customer service and communication skills while effectively managing scheduling and coordination of care in a fast-paced healthcare environment. Proficient in Microsoft Outlook and capable of adhering to Medicare, Medicaid, and HIPAA regulations.

Highest-signal resume keywords

Customer Service ExperienceScheduling CoordinationMicrosoft Outlook ProficiencyHealthcare ExperienceBilingual Skills

ATS Keywords

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Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills

Data EntryBillingPayrollAttention to DetailProblem Solving

Soft Skills

Team OrientedCommunication SkillsLeadership SkillsFlexibilityConfidentiality

Industry Keywords

MedicareMedicaidHIPAAQuality AssuranceCall Center Metrics

About the role

Key responsibilities & impact

Effectively respond to all inbound calls per day related to scheduling changes from clients and employees
Responsible for the coordination of care between caregivers and clients to ensure all visits are filled
Ability to prioritize and manage multiple conflicting responsibilities on a daily basis (Eliminating Missed Visits, Open Visits, Call Offs, PTO requests) and navigate multiple systems and processes, using all available tools and resources to ensure all immediate client needs are met
Make outbound calls to Home Care Aides, Clients and Branches to ensure resolution to scheduling issues and gaps
Meet all key performance metrics and standards as defined for the contact center for quality, productivity and where appropriate, revenue generation and retention
Understand and follow proper phone etiquette and call techniques, providing exemplary service in every phone interaction and ensure professional follow up communication for all involved in schedule changes Client, Branch, Home Care Aides and Leadership personnel as needed
Ability to lead meetings with assigned branches on a daily and weekly basis as needed
Maintain call and/or email Quality Assurance standards, to ensure the correct amount of care is provided to our clients
Maintains a high degree of confidentiality at all times due to access to sensitive information
Maintains regular, predictable, consistent attendance and is flexible to meet the needs of the department
Follows all Medicare, Medicaid, and HIPAA regulations and requirements
Abides by all regulations, policies, procedures and standards
Performs other duties as assigned

Requirements

What you’ll need

High School diploma required, Associates Degree in Business or related field is preferred
1 year of data entry, customer service and/or billing and payroll experience in a fast paced environment, health care experience preferred
Must have reliable WIFI and quiet workspace
Must be proficient in Microsoft Outlook with strong reading, writing and problem solving skills
Attention to detail; ability to understand and comply with program/contract policies and procedures
Bilingual is a plus, but not required
Team oriented problem solving skills

Benefits

Comp & perks

Medical, Dental and Vision Benefits
Continued Education
PTO Plan (Holiday, PTO & Sick Time)
Retirement Planning
Life Insurance
Employee discounts