Care System Associate

Addus HomeCare

Care System Associate providing support in a remote Call Center environment. Responsible for managing client visits, scheduling changes, and urgent care for callers.

Posted 7/24/2026full-timeRemote • 🇺🇸 United StatesJuniorMid-Level💰 $16 - $18 per hourWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates strong customer service and problem-solving skills while managing scheduling changes and coordinating care between clients and caregivers. Proficient in data entry and Microsoft Outlook, with a focus on attention to detail and compliance with policies.

Highest-signal resume keywords

Customer Service ExperienceData Entry SkillsScheduling System ProficiencyAttention to DetailBilingual Communication

ATS Keywords

Tailor your resume

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills

Data EntryScheduling ChangesMicrosoft OutlookProblem SolvingBilling Experience

Soft Skills

Team OrientedAttention to DetailEffective CommunicationTime ManagementConflict Management

Industry Keywords

Health Care ExperienceClient CoordinationPerformance MetricsInbound CallsOutbound Calls

About the role

Key responsibilities & impact

Provide the highest level of support when answering phones
Manage the client open visits and alert report
Provide resolution to missed visits, short and long visits and high priority alerts
Provide urgent and immediate care to each caller's situation
Make scheduling changes and updates within the scheduling system
Ensure all clients are served timely and as required
Effectively respond to all inbound calls related to scheduling changes
Coordinate care between caregivers and clients
Prioritize and manage multiple conflicting responsibilities daily
Make outbound calls to Home Care Aides, Clients and Branches to ensure resolution to scheduling issues
Meet all key performance metrics and standards

Requirements

What you’ll need

High School diploma required, Associates Degree in Business or related field is preferred
1 year of data entry, customer service and/or billing and payroll experience in a fast paced environment, health care experience preferred
Must have reliable WIFI and quiet workspace
Must be proficient in Microsoft Outlook with strong reading, writing and problem solving skills
Attention to detail; ability to understand and comply with program/contract policies and procedures
Bilingual is a plus, but not required
Team oriented problem solving skills

Benefits

Comp & perks

Medical, Dental and Vision Benefits
Continued Education
PTO Plan (Holiday, PTO & Sick Time)
Retirement Planning
Life Insurance
Employee discounts