Hospice Administrative Assistant
Addus HomeCare
full-time
Posted on:
Location Type: Office
Location: Deerfield • Illinois • United States
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Salary
💰 $20 - $27 per hour
About the role
- Supports scheduling and basic calendar coordination as requested
- Assists with preparing materials for meetings, including simple reports and spreadsheets
- Supports general office organization and assists with visitors when appropriate
- Answers incoming calls and direct them to the appropriate team member
- Assists with patient or family phone calls by gathering basic information and routing to the correct staff for follow-up
- Uses sound judgment to identify calls that require urgent attention and escalates appropriately
- Maintains simple documentation of calls or requests based on established procedures
- Provides general office support such as copying, scanning, organizing documents, and maintaining files
- Enters data accurately into spreadsheets, updates logs, and pulls basic information for reports
- Helps track and organize department information such as staffing schedules, referral logs, or productivity sheets
- Maintains a high degree of confidentiality at all times due to access to sensitive information
- Maintains regular, predictable, consistent attendance and is flexible to meet the needs of the department
- Follows all Medicare, Medicaid, and HIPAA regulations and requirements
- Abides by all regulations, policies, procedures, and standards
- Performs other duties as assigned
Requirements
- High school diploma or equivalent
- One to two years of office or customer service experience preferred
- Able to learn basic triage steps for identifying urgent calls
- Strong oral and written communication with exceptional customer service skills
- Ability to stay organized and manage shifting tasks
- Ability to work with confidential information
- Proficient with Microsoft Excel including entering data, sorting, filtering and creating simple spreadsheets
- Basic proficiency with Word, Outlook and other Microsoft Office programs
- Comfortable working with numbers and maintaining accurate tracking tools
- Assess work load and re-prioritize as needed, handling multiple tasks under tight deadlines
- Works under pressure and deals with interruptions and other unexpected events and make necessary adjustments
- Interacts professionally with all levels of management and staff
- Must have reliable transportation, current driver's license, and appropriate automobile insurance
Benefits
- Comprehensive benefits, including medical, dental, and vision, effective on the first of the month
- 401(k) retirement plan with a generous company match
- Generous time off accruals
- Paid holidays
- Mileage reimbursement
- Tuition Reimbursement
- Employee Referral Program
- Hospice Certification benefit and salary increase
- Merit Increases
- Employee Discount Programs
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
data entryreport preparationcalendar coordinationdocument organizationbasic triageconfidentiality managementMicrosoft ExcelMicrosoft WordMicrosoft Outlookcustomer service
Soft skills
strong communicationorganizational skillsflexibilityability to manage multiple tasksprofessional interactionjudgmentattention to detailability to work under pressureadaptabilitycustomer service orientation
Certifications
high school diploma or equivalentdriver's licenseautomobile insurance