QA Specialist – Home Care Supervisory Visits
Addus HomeCare
full-time
Posted on:
Location Type: Office
Location: Silver City • New Mexico • 🇺🇸 United States
Visit company websiteJob Level
Mid-LevelSenior
About the role
- Monitors clients condition and performance of duties by Home Care Aides
- Maintains all company and Department on Aging rules, regulations, and standards
- Conducts home visits to new clients to welcome and review the Welcome Packet
- Observes and evaluates Home Care Aides in the client's home as directed by Supervisor, to assure client Care Plans are being followed
- Prepares and completes accurate evaluation reports and case notes as needed
- Maintains schedules to assure timely completion of all assigned home visits
- Attends weekly branch meetings
- Maintains a high degree of confidentiality at all times due to access to sensitive information
- Maintains regular, predictable, consistent attendance and is flexible to meet the needs of the department
- Follows all Medicare, Medicaid, and HIPAA regulations and requirements
- Abides by all regulations, policies, procedures and standards
- Performs other duties as assigned
Requirements
- Minimum of 3 years experience working in the field of senior services or a related social service field.
- Excellent oral and written communication skills.
- Strong interpersonal skills.
- Ability to prioritize and handle high call volumes.
- Client-focused and customer service-driven.
- Proficient in Microsoft Word, Excel, and Outlook.
- Must have reliable transportation, valid drivers license and insurance for travel within the branch service area
Benefits
- Medical, Dental and Vision Benefits
- Company matched 401K
- Continued Education Bonus
- PTO Plan
- Retirement Planning
- Life Insurance
- Employee discounts
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
evaluation reportscase notescare plans
Soft skills
oral communicationwritten communicationinterpersonal skillsprioritizationcustomer service
Certifications
valid driver's licenseinsurance