Account Manager

Addigy

Account Manager responsible for driving revenue growth and retention at Addigy. Focused on maximizing customer lifetime value and building long-term partnerships with clients.

Posted 6/23/2026full-timeRemote • Florida • 🇺🇸 United StatesMid-LevelSeniorWebsite

About the role

Key responsibilities & impact

Identify and pursue upsell and cross-sell opportunities through a deep understanding of each customer's goals and needs
Build compelling cases for product extensions or enhancements, driving adoption and revenue growth within your accounts
Successfully renew customer contracts and consistently meet or exceed expansion revenue targets
Maintain high-touch, strategic relationships with key stakeholders, ensuring Addigy's solutions remain integral to their success
Act as an advocate for the customer within Addigy, collaborating cross-functionally to align resources that support growth initiatives
Build long-term, trust-based relationships that consistently reinforce Addigy's value proposition
Develop targeted account plans with specific actions and timelines for growth
Use data-driven insights to identify high-potential accounts and tailor engagement strategies that maximize lifetime value
Establish a structured cadence of check-ins and strategic reviews to drive engagement, expansion, and retention
Regularly showcase Addigy's impact through QBRs and routine calls, keeping a consistent focus on measurable outcomes
Anticipate potential challenges and proactively manage risks to maintain customer satisfaction and loyalty
Leverage AI tools (Claude and others) to enhance research, personalization, and workflow efficiency.

Requirements

What you’ll need

Proven experience in account management or customer success with a track record of meeting or exceeding revenue targets in SaaS or technology
Experience selling into or managing existing customers where MSPs were the target audience
Demonstrated ability to build and maintain influential, trust-based relationships that support revenue growth and retention
Proficient in creating account strategies informed by customer data, using a methodical approach to expand accounts and secure renewals
Strong problem-solving skills with a proactive approach to identifying challenges and facilitating solutions.
Familiarity with Apple device management, MDM, RMM, or endpoint security solutions.
Experience with Salesforce (including QtC), Gainsight, or similar CS/CRM tooling.
Comfort using AI tools (Claude or similar) in day-to-day workflows.

Benefits

Comp & perks

Travel: Once per quarter for team meetings, tradeshows, and customer visits.
AI-forward team – Addigy actively encourages using AI tools in everyday workflows.

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

account managementcustomer successrevenue targetsaccount strategiesproblem-solvingApple device managementMDMRMMendpoint securitySaaS

Soft Skills

relationship buildingtrust-based relationshipsproactive approachcollaborationstrategic thinkingdata-driven insightscustomer advocacyrisk managementcommunicationengagement strategies