Addigy

Customer Success Manager

Addigy

full-time

Posted on:

Location Type: Remote

Location: Florida • United States

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About the role

  • Quickly ramp on product and customer needs while managing strategic accounts and coaching the CSM team.
  • Drive consistent execution against Engagements, CTAs, CSQLs, and customer health metrics.
  • Improve adoption, retention, and expansion by proactively managing customer risk.
  • Ensure Success Plans, onboarding, and Addigy best practices are consistently executed.
  • Oversee and mentor a team of Customer Success Managers (CSMs), providing guidance on account strategies, performance, and professional development.
  • Manage a subset of strategic customer accounts, serving as the primary Customer Success Manager.
  • Establish and project-manage the onboarding process for dedicated accounts, including defining tailored success plans and clear success criteria.

Requirements

  • Demonstrated leadership and coaching abilities, with experience managing and developing a Customer Success team.
  • Proven excellence in time management, communication, and collaboration skills.
  • Ability to effectively partner with internal and external stakeholders, keeping the customer's key objectives for migration and overall success as a top priority.
Benefits
  • Competitive salary
  • Health insurance
  • Retirement plans
  • Flexible work arrangements
  • Professional development opportunities
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Soft Skills
leadershipcoachingtime managementcommunicationcollaboration