Manager, B2B Revenue Marketing and Growth
slice
SQL
Job Level
JuniorMid-Level
Tech Stack
LinuxSQLUnix
About the role
- Resolve technical issues efficiently while providing excellent customer service and ensuring the stability and performance of the platform, acting as a bridge between Engineering, Ops and customers to troubleshoot, document, support integrations and solve technical challenges, contributing to product improvement and customer satisfaction.
- Hiring process: People Interview (30 min); Initial Interview (45 min); Take Home Challenge (1 week); Deep Dive Interview (60 min); Co-Founder Interview (30 min)
Requirements
- +2 years of experience in Technical Customer Support - L2
- Strong understanding of Linux/Unix environments, networking concepts, and common software troubleshooting tools.
- Proficiency in using command-line tools, SQL, API testing tools (e.g., Postman), and log analysis to diagnose and resolve technical issues.
- Understanding of programming languages, APIs, and networking principles.
- Has approached technical problems methodically, identifying root causes and implementing efficient solutions.
- Quick thinker who can resolve issues under time pressure while maintaining speed and quality
- Has demonstrated the ability to document and escalate issues effectively with relevant context and clear priority.
- Demonstrates solid communication skills to effectively interact with customers and provide timely support.
- Follows up on unresolved issues to ensure total customer satisfaction.
- Seeks out and understand customer pain points and challenges, making sure all decisions address their real needs.
- Is able to make customer needs the priority, driving every action and strategy with their experience in mind.
- Shows initiative as it anticipates what needs to be done but also identifies and acts on opportunities to improve the team's and company's effectiveness.
- Exhibits the ability to make improvements to automate repetitive tasks and perform enhancements on existing workflows or tools
- Demonstrates how is able to work well in cross-functional teams, demonstrating strong teamwork and collaboration skills to resolve complex problems.
- A self-motivated individual who takes initiative to learn and improve their technical skills.
