Adda

Supply Chain

• Assist with ordering hardware and equipment from approved vendors
• Track orders, shipments, and delivery timelines
• Receive and unpack incoming hardware shipments
• Organize and maintain equipment inventory
• Prepare and package equipment for shipment to clients
• Coordinate outgoing shipments when needed
• Keep purchasing and inventory records organized
• Communicate with vendors regarding order updates or shipment status
• Support the Procurement Manager with day-to-day logistics and hardware coordination

Hardware Logistics Coordinator

Procurement

• Manage the full purchasing lifecycle: sourcing, quoting, ordering, tracking, and fulfillment.
• Coordinate hardware procurement for client projects and internal needs, ensuring accurate ordering and timely delivery aligned with project timelines.
• Maintain a clear and accurate product catalog with correct SKUs, pricing, and vendor information.
• Evaluate vendor options and ensure competitive pricing and terms.
• Validate hardware costs against client proposals and ensure purchasing aligns with approved project margins.
• Build and maintain strong relationships with distributors, manufacturers, and service providers.
• Negotiate pricing, terms, and rebate opportunities to support profitability.
• Establish and document procurement workflows and standards.
• Oversee shipping, receiving, returns, and related logistics activities.

Procurement Manager

Engineer

• Lead new product introduction initiatives and provide ongoing support for lean process development.
• Facilitate development and selection of new advancements to current and future products.
• Lead integration of new products into manufacturing processes, ensuring design, quality, and efficiency standards.
• Perform prototyping, iterative testing, and feedback analysis to refine products and processes.
• Assist in analyzing current manufacturing workflows to identify inefficiencies and opportunities for improvement.
• Help streamline operations and reduce waste using lean principles.
• Lead and participate in Kaizen events and other continuous improvement projects.
• Collaborate with cross-functional teams to solve production challenges and implement sustainable solutions.
• Train manufacturing and field staff on new processes and lean methodologies.
• Help establish and monitor key performance indicators (KPIs) for safety, quality, labor efficiency, production speed, and material utilization.

Product Launch Process Engineer – Manufacturing

IT Support

• Serve as a trusted, client-facing technical authority for escalated and complex support needs, managing both the technical solution and the client's experience.
• Expertly diagnose and resolve difficult, non-routine issues across Windows, macOS, Linux, Microsoft 365, Google Workspace, and mixed cloud/on-prem environments.
• Own issues end-to-end including in-depth investigation, root cause resolution, meticulous documentation, and consistent client communication.
• Provide advanced support for networking components such as firewalls, switches, VPNs, VLANs, DNS/DHCP, Wi-Fi, and routing, including complex troubleshooting and configuration.
• Partner with teammates in a non-tiered support structure that values cross-functional collaboration and shared ownership.
• Participate in client projects including migrations, deployments, security initiatives, and system upgrades.
• Identify recurring issues and recommend automation, tooling improvements, or process changes.
• Maintain clear, accurate documentation and contribute to internal knowledge resources.
• Provide onsite support to NYC-area clients as needed.

Hardware Logistics Coordinator

Procurement Manager

Product Launch Process Engineer – Manufacturing

IT Support Specialist