Adda

IT Support

• Serve as a trusted, client-facing technical authority for escalated and complex support needs, managing both the technical solution and the client's experience.
• Expertly diagnose and resolve difficult, non-routine issues across Windows, macOS, Linux, Microsoft 365, Google Workspace, and mixed cloud/on-prem environments.
• Own issues end-to-end including in-depth investigation, root cause resolution, meticulous documentation, and consistent client communication.
• Provide advanced support for networking components such as firewalls, switches, VPNs, VLANs, DNS/DHCP, Wi-Fi, and routing, including complex troubleshooting and configuration.
• Partner with teammates in a non-tiered support structure that values cross-functional collaboration and shared ownership.
• Participate in client projects including migrations, deployments, security initiatives, and system upgrades.
• Identify recurring issues and recommend automation, tooling improvements, or process changes.
• Maintain clear, accurate documentation and contribute to internal knowledge resources.
• Provide onsite support to NYC-area clients as needed.

IT Support Specialist

• Serve as a trusted, client-facing technical resource for escalated and complex support needs
• Diagnose and resolve issues across Windows, macOS, Linux, Microsoft 365, Google Workspace, and mixed cloud/on-prem environments
• Own issues end-to-end including investigation, resolution, documentation, and client communication
• Support networking components such as firewalls, switches, VPNs, VLANs, DNS/DHCP, Wi-Fi, and routing
• Partner with teammates in a non-tiered support structure that values collaboration and shared ownership
• Participate in client projects including migrations, deployments, security initiatives, and system upgrades
• Identify recurring issues and recommend automation, tooling improvements, or process changes
• Maintain clear, accurate documentation and contribute to internal knowledge resources
• Provide onsite support to NYC-area clients as needed

IT Support Specialist

Senior IT Support Specialist