Call Center Agent, Full-Time

Adaptive Teams

Call Center Sales Agent making outbound auction calls in a flexible, fully remote role. Supporting a self-storage company with excellent customer service and effective communication skills.

Posted 5/9/2026full-timeRemote • 🇧🇷 BrazilMid-LevelSeniorWebsite

About the role

Key responsibilities & impact

Make high-volume inbound and outbound auction-related calls using approved scripts
Clearly explain auction details, deadlines, and next steps
Document call outcomes and tenant responses accurately in the system
Complete multiple call attempts and follow required follow-ups
Handle sensitive or escalated conversations with empathy and professionalism
Stay compliant with timelines, legal requirements, and internal policies
Flag trends, issues, or concerns to team leads
Jump in on additional outbound call projects as business needs shift

Requirements

What you’ll need

Previous call center, customer service or outbound calling experience (preferred)
Strong verbal communication and active listening skills
Ability to stay calm in high-stress or sensitive conversations
Comfortable working independently and managing your time
Basic computer skills and experience with CRM or call systems
Sharp attention to detail—especially with documentation

Benefits

Comp & perks

Working completely remote
Location independence
Weekend bonus
Training and ongoing support to set you up for success
Collaborative, supportive team environment

ATS Keywords

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Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools

call center experiencecustomer service experienceoutbound calling experiencedocumentation skillstime management

Soft Skills

verbal communicationactive listeningempathyprofessionalismcalmness under stressindependenceattention to detail