Senior International Operations Manager

Adaptive Biotechnologies Corp.

Senior International Operations Manager at Adaptive Biotechnologies orchestrating international tech transfer for diagnostic technologies. Collaborating with teams to ensure operational readiness across global markets.

Posted 6/24/2026full-timeRemote • 🇺🇸 United StatesSenior💰 $128,700 - $193,100 per yearWebsite

Tech Stack

Tools & technologies

SFDC

About the role

Key responsibilities & impact

Orchestrate onboarding of international laboratories, including contract support, training, workflow design, documentation, and operational setup.
Adapt workflows to regional requirements while maintaining alignment with global standards.
Own and maintain customer master data in CRM (SFDC), ensuring accurate account information, activity tracking, and inquiry management.
Serve as the primary operational liaison across commercial, medical, regulatory, quality, and market access teams.
Partner cross-functionally to develop plans, insights, and materials for strategic execution.
Provide demand forecasts to manufacturing and supply chain to support production planning.
Coordinate with manufacturing, supply chain, and quality to manage reagent distribution, including pricing and INCO term alignment.
Manage day-to-day communication and issue resolution with international distributors.
Partner with Technical Support to identify and prioritize system and workflow enhancements.
Build and maintain strong relationships with international partners and internal stakeholders.
Capture customer feedback and escalate insights to inform operational and product enhancements.
Deliver regular reporting on site performance, forecasts, and account health to senior leadership.
Identify risks, inefficiencies, and opportunities to improve scalability and execution.

Requirements

What you’ll need

Bachelors + 12 years of related experience in international, diagnostic or laboratory operations
Strong understanding of global healthcare systems and laboratory operations.
Demonstrated success supporting complex, cross‑functional initiatives in a matrixed environment.
Excellent communication skills with experience engaging partners and senior stakeholders.
Highly organized, detail‑oriented, and proactive.
Recognized for operational rigor and subject matter expertise.
Flexible team player with the ability to adapt to evolving priorities.

Benefits

Comp & perks

equity grant
bonus eligible

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

CRMaccount managementdemand forecastingworkflow designoperational setupdata managementissue resolutionreportingscalability improvementpricing alignment

Soft Skills

communicationorganizationaldetail-orientedproactiveflexibilityrelationship buildingproblem-solvingcollaborationstakeholder engagementadaptability