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IT Specialist
Adams OutdoorIT Specialist providing technical assistance and troubleshooting for Adams Outdoor Advertising's IT operations. Handling user requests and maintaining computer systems and software
Tech Stack
Tools & technologiesAzureDNSMacOSServiceNowTCP/IP
About the role
Key responsibilities & impact- Respond to user requests for help via ticketing systems, email, or phone; diagnose and resolve hardware, software, and network issues.
- Install, configure, and maintain desktops, laptops, mobile devices, and peripherals, including printers and scanners.
- Create and manage user profiles, passwords, and access permissions across platforms including Active Directory and Microsoft 365/Azure AD.
- Deploy, update, and troubleshoot common enterprise applications (e.g., Microsoft Office, Adobe, VPNs).
- Troubleshoot and resolve Wi-Fi, VPN, and local network connectivity issues, including support for Ubiquiti network infrastructure and related networking equipment.
- Accurately document support requests, troubleshooting steps, and ticket resolutions in Fresh Service.
- Identify and escalate complex technical issues to Tier 2/3 support teams, or specialized resources when necessary.
Requirements
What you’ll need- Proficiency with Windows, macOS, and mobile OS environments
- Experience with Microsoft 365 administration (Exchange, SharePoint, Teams)
- Knowledge of network fundamentals (TCP/IP, DNS, DHCP, VPN)
- Familiarity with endpoint security tools (antivirus, EDR platforms like Microsoft Defender)
- Experience with remote support tools (Pulseway, Intune, AnyDesk, or equivalent)
- Familiarity with ticketing systems (ServiceNow, Jira, Freshservice, etc.)
- Ability to create and maintain technical documentation and SOPs
- Strong communication and customer service skills
- Basic scripting or automation knowledge (PowerShell or batch) is a plus
Benefits
Comp & perks- Occasional travel to field locations
ATS Keywords
✓ Tailor your resumeApplicant Tracking System Keywords
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Hard Skills & Tools
WindowsmacOSmobile OSMicrosoft 365 administrationTCP/IPDNSDHCPVPNPowerShellscripting
Soft Skills
communicationcustomer servicetechnical documentationSOPs