Acxiom

Customer Success Manager – Adobe Practice

Acxiom

full-time

Posted on:

Location Type: Remote

Location: United States

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About the role

  • Performs client relationship management, value measurement execution, and stakeholder engagement within consulting engagements.
  • Supports client Value Realization initiatives and delivery teams utilizing customer success methodologies and value measurement techniques to maximize business outcomes and demonstrate measurable value throughout the engagement lifecycle.
  • Analyzes client success patterns and translates business objectives into value realization roadmaps.
  • Brands advocate ensuring metrics and key performance indicators demonstrate measurable business value in projects.

Requirements

  • 2-4 years of Customer Success or Account Management experience in client-facing roles in consulting or agency settings
  • Experience with Value Realization methodologies, ROI measurement, or business outcome tracking
  • Conducting client workshops and stakeholder sessions to define success criteria and value metrics
  • Basic understanding of business case development and value measurement frameworks
  • Client relationship management and stakeholder engagement experience
  • Success plan development and execution
  • Understanding of consulting delivery methodologies and client engagement processes
  • Experience with customer success platforms (e.g., Gainsight) and measurement tools
  • Strong analytical skills with the ability to translate data into actionable insights.
Benefits
  • Acxiom is an equal opportunity employer, including disability and protected veteran status (EOE/Vet/Disabled) and does not discriminate in recruiting, hiring, training, promotion or other employment of associates or the awarding of subcontracts because of a person's race, color, sex, age, religion, national origin, protected veteran, military status, physical or mental disability, sexual orientation, gender identity or expression, genetics or other protected status.
  • We’re looking to hire people who share our core values: collaboration, excellence, innovation, a focus on outcomes, and being empowered to make and own decisions that benefit our clients and our company.
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
Value Realization methodologiesROI measurementbusiness outcome trackingbusiness case developmentvalue measurement frameworkssuccess plan developmentanalytical skillsdata translation into actionable insights
Soft Skills
client relationship managementstakeholder engagementclient-facing rolesworkshop facilitationsuccess criteria definition