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Acuren

HR Service Center Advisor – Contract

Acuren

HR Service Center Advisor providing operational support in HR services. Handling employee inquiries and processing data in HRIS for a leading asset integrity company.

Posted 7/16/2026contractHouston • Texas • 🇺🇸 United StatesJuniorMid-LevelWebsite

Core Competencies

Role fit
Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates proficiency in Human Resource Information Systems, particularly UKG Pro, with a strong understanding of payroll processes and legislative requirements. Exhibits excellent communication, analytical, and problem-solving skills while maintaining a high degree of accuracy and attention to detail in HR operations.

Highest-signal resume keywords
HRIS ProficiencyPayroll Process UnderstandingCustomer Service SkillsAnalytical SkillsAttention to Detail

ATS Keywords

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Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills
HRIS Data ProcessingPayroll ProcessingDocumentation ValidationEmployee Transaction ManagementData Accuracy VerificationMicrosoft Excel ProficiencyOnboarding Process ManagementAuditing SkillsReporting MetricsProcess Improvement
Soft Skills
Excellent CommunicationCustomer Service OrientationOrganizational SkillsProblem-Solving SkillsTime Management
Tools & Technologies
UKG ProMicrosoft Office
Industry Keywords
Human ResourcesPayroll LegislationEmployee DocumentationComplianceService Center Operations

About the role

Key responsibilities & impact
  • Ensuring the applicable onboarding package is initiated and completed
  • Entering and verifying the accuracy of new or returning employee data in the HRIS and associated timekeeping systems
  • Scheduling necessary orientation or pre-employment training as required
  • Validating necessary documentation (I-9’s, E-Verify)
  • Ensuring all information is present to support timely payroll processing
  • Receiving and processing employee transactions in the HRIS
  • Responding to internal customer phone calls and emails regarding system access or data issues
  • Utilizing knowledge of legislation and regulations related to Payroll and/or Human Resources, along with company policies and procedures to accurately complete employee changes in the HRIS
  • Ensuring employee status changes are updated in the system in a timely manner
  • Auditing employee files to confirm the presence of documentation required by law
  • Auditing processes initiated by users to ensure accuracy, providing instruction and additional training as necessary
  • Answering Service Center calls, emails, text messages and answering questions, or escalating issues as appropriate
  • Keeping a log of all customer inquiries, and reporting on activity weekly
  • Preparing templated responses for frequently asked questions
  • Assisting Managers with workflows related to employee changes and approvals in the HRIS
  • Identifying process issues within the HRIS, and referring them to the HRIS technical team for attention
  • Updating organizational information and documents in an intuitive manner on the HRIS for user reference
  • Reporting metrics related to Service Center activity

Requirements

What you’ll need
  • High school diploma
  • Minimum of two years of experience processing changes in a full service HRIS.
  • Understanding of payroll processes and legislative requirements is also highly desirable.
  • Proficiency in the use of Human Resource Information Systems (specifically UKG Pro)
  • Proficiency Microsoft Office applications with intermediate Excel
  • Knowledge of Hiring processes and documentation requirements
  • A high degree of accuracy and attention to detail
  • Excellent communication and customer service skills
  • Excellent analytical and problem-solving skills
  • Ability to organize, prioritize and coordinate multiple assignments/tasks within a team in a timely and effective manner
  • Understanding of, and compliance with applicable laws and regulations pertaining to human resources, benefits, and payroll.

Benefits

Comp & perks
  • Competitive salary
  • Medical, dental, vision, and supplemental insurance
  • 401K Plan
  • Paid Holidays
  • Paid Time Off