2nd Line IT Support
Sungrow Power Supply Co., Ltd.
AzureFirewallsITSMVoIP
Service Desk Analyst
Acumen Technology
full-time
Posted on:
Origin: • 🇺🇸 United States • Tennessee
Visit company websiteJob Level
Mid-LevelSenior
Tech Stack
Azure
About the role
- Be the voice of Acumen Technology to their clients, performing their jobs with excellent customer service and communication whether by phone or by email.
- Support Acumen Technology core values and commit to continuous improvement.
- Have fun working and contribute to positive company culture.
- Master technology areas including Windows 10/11, Azure and On-Prem Active Directory, Microsoft 365, Windows Server, and basic networking.
- Handle a broad range of troubleshooting requirements, including escalated issues from front line support.
- Maintain business efficiencies through detailed documentation, time keeping, communication, and attention to metrics.
- Work in a hybrid setup: perform work from home with provided equipment and attend in-office days for collaboration.
- Be located in Middle Tennessee (Nashville area) or willing to relocate.
Requirements
- Intermediate understanding of operating systems, business applications, printing systems, and network systems.
- Interpersonal skills: such as telephony skills, communication skills, active listening and customer-care.
- Ability to multi-task and adapt to changes quickly.
- Technical awareness: ability to match resources to technical issues appropriately.
- Understanding of support tools, techniques, and how technology is used to provide services.
- Typing skills to ensure quick and accurate entry of service request details.
- Self-motivated with the ability to work in a fast moving environment.
