Customer Success Manager – Channel Partners
Acumatica
full-time
Posted on:
Location Type: Remote
Location: Remote • Washington • 🇺🇸 United States
Visit company websiteSalary
💰 $100,000 - $120,000 per year
Job Level
Mid-LevelSenior
Tech Stack
ERP
About the role
- Achieve world-class NPS/CSAT scores, retention, churn and contraction mitigation, renewals, and expansion goals
- Coach and teach our partner’s Customer Success Managers (P-CSMs) how to excel at customer success
- Own and manage customer escalations and coordinate across departments to final resolution
- Contribute to Customer Success Best practices
Requirements
- 5+ years of SaaS or ERP experience, preferably in Sales or Implementation or Support roles
- Excellent oral & written communication skills
- Ability to work efficiently in a telecommuted world
- Experience with high-stakes account management, subscription renewals, churn/contraction mitigation, and expansion
- Detail-oriented and organized
Benefits
- Acumatica offers exceptional professional and financial growth potential
- Annual bonuses and stock options based on individual performance
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
SaaSERPaccount managementsubscription renewalschurn mitigationcontraction mitigationcustomer success
Soft skills
communicationcoachingorganizationdetail-oriented